You can change an Avianca flight before departure by going to Manage your booking on Avianca.com, entering your booking code and last name, selecting “Change your flight,” and choosing a new date, time, or destination. Change fees and fare differences may apply depending on your fare; Flex and Business Flex fares allow changes without a change fee, although fare differences and taxes may still apply. If you booked through a travel agency, you may need to contact the agency to make the change. For additional assistance, call +1-877-240-6770.

Avianca’s current change fees depend on your fare and route: for North America, Basic/Light fares are charged from USD 220, while Classic/Business Classic are from USD 200; Flex and Business Flex fares have no change fee, although a fare difference and taxes may apply. For other regions, fees vary—for example, Europe is USD/EUR 250 for Basic/Light and 215 for Classic/Business Classic. Changes must be made before departure. For additional assistance, call +1-877-240-6770.

Yes, Avianca allows you to change your flight date and time before departure, although a change fee, fare difference, and applicable taxes may apply depending on your fare. You can make the change through Manage Your Booking → Change your flight on Avianca’s website; Flex and Business Flex fares allow changes without a change fee, though fare differences and taxes may still apply. For additional assistance, call +1-877-240-6770.

Yes, Avianca generally allows you to change your origin and/or destination before your flight departs, but the cost depends on your fare conditions; change fees, fare differences, taxes, and other charges may apply. Avianca’s official change page lets you review your fare conditions and modify your itinerary, while agency bookings may need to be handled through the agency. For additional assistance, call +1-877-240-6770.

Avianca allows you to change your flight before departure, but the exact deadline depends on how you make the change: online changes are permitted up to 35 minutes before departure for domestic flights and 1 hour before departure for international flights, while Avianca’s Contact Center accepts changes up to 6 hours before departure. Change fees and fare differences may apply depending on your fare; Flex and Business Flex fares allow changes without a change fee, although fare differences and taxes can still apply. Changes are not permitted after the flight has departed. For additional assistance, call +1-877-240-6770.

Avianca generally does not allow changing a ticket to another passenger, because issued tickets are non-transferable. However, if you only need to correct your own name, Avianca allows one correction before travel, provided you submit the request at least 72 hours before departure; you can request it through Avianca’s Vianca WhatsApp assistant, and you’ll need your booking code, correct passenger information, and travel document. If you booked through a travel agency, contact the agency to request the correction. For additional assistance, call +1-877-240-6770.

If you have a misspelled name on an Avianca reservation, Avianca allows a name correction once before travel, provided you submit the request at least 72 hours before your scheduled departure; this is a correction, not a transfer of the ticket to another person. You can request the correction through Avianca’s Vianca WhatsApp assistant by selecting the options for an existing ticket and “Name correction,” and you should have your booking code, correct passenger information, and travel document ready. If you purchased through a travel agency, Avianca says to contact the agency directly. For additional assistance, call +1-877-240-6770.

Avianca generally does not allow changing a passenger’s name, but it does allow a name correction once, provided the request is made up to 72 hours before departure. Avianca’s current help center does not state a standard fee for ordinary name corrections, so the cost can depend on the ticket or correction circumstances; if you purchased through a travel agency, you should request the correction through the agency. For additional assistance, call +1-877-240-6770.

Avianca does not publish a general limit for standard name corrections, but it allows a name correction once, requested at least 72 hours before departure. For tickets purchased with LifeMiles, Avianca specifically states that up to 3 characters can be corrected directly through its Contact Center; corrections of more than 3 characters require a separate request, along with your travel document. For assistance, call +1-877-240-6770.

Avianca allows a name correction only once, and the request must be submitted at least 72 hours before your scheduled departure. Name transfers to another person are not permitted; you should provide your reservation code, correct passenger information, and travel document when requesting the correction. For additional assistance, call +1-877-240-6770.

If Avianca changes your flight schedule by 15 minutes or more or cancels the flight, Avianca says it will notify you and offer alternative flights at no additional cost; you can review or select another option through Manage Your Booking or the link in the notification. If the suggested itinerary does not work, you may request rebooking within the airline’s applicable timeframe, and if you encounter an error online, contact Avianca’s Contact Center. For additional assistance, call +1-877-240-6770.

Yes. If Avianca changes your flight schedule, it will generally notify you and offer alternative flights at no additional cost; if the proposed itinerary does not work for you, you can use Manage Your Booking or the link in Avianca’s notification to select another available flight. If you encounter an error or need further help, Avianca advises contacting its Contact Center; agency bookings should be handled through the agency. For additional assistance, call +1-877-240-6770.

Yes, potentially. Avianca states that passengers affected by an itinerary change of more than 60 minutes, including an earlier departure or delay, may request a refund; for changes of less than one hour, Avianca says you can choose between its offered re-accommodation options or a refund, subject to the fare conditions. For flights to or from the U.S., Avianca also states that a significant itinerary change can qualify for an automatic refund if it cannot reaccommodate you or you reject its alternative travel offer. For additional assistance, call +1-877-240-6770.

To check an Avianca schedule change, go to Manage your booking on Avianca’s website and enter your booking code and last name; Avianca will also send schedule-change notifications by email, SMS, or WhatsApp. If your flight was rescheduled by 15 minutes or more or canceled, Avianca says it will offer alternative flight options, generally at no additional cost; if the proposed option does not work, you can use the link in the notification or Manage your booking to select another flight. For additional assistance, Avianca lists +1-877-240-6770 as its U.S. contact-center number.

If an Avianca schedule change affects your connection, Avianca may offer alternative flights at no additional cost, and its current policy says passengers whose flight is canceled, delayed, or otherwise changed can request rebooking within the airline’s applicable timeframe. If the disruption causes you to miss a connection, Avianca’s contract provides for transportation on its next available flight unless you request a refund of the unused portion; in some cases, another-airline replacement may also be offered. If you booked through a travel agency, contact the agency for itinerary changes. For additional assistance, call +1-877-240-6770.

No. Avianca states that issued tickets are personal and non-transferable, so you generally cannot change the passenger name to transfer your ticket to another person. Name corrections are allowed only in limited circumstances, typically once and up to 72 hours before departure; if you bought through a travel agency, you should contact the agency for the correction request. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows the booking holder or someone acting on the holder’s behalf to request changes, provided that person can provide the confidential booking information; fees or penalties may apply depending on the fare conditions. The person managing the reservation should use Avianca’s Manage your booking service with the booking code and passenger last name. For additional assistance, call +1-877-240-6770.

Yes. If you booked the Avianca flight for a family member, you can generally manage the reservation on their behalf as long as you have the booking’s confidential information/booking code; Avianca states that the booking holder or someone acting on their behalf can request a modification, subject to the fare conditions and any applicable change fees. Use Manage Your Booking to select the flight-change option and review available dates and fares. If you booked through a travel agency, Avianca says the agency should handle the change. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows the booking holder or someone acting on the holder’s behalf to modify a reservation, provided they have the required confidential booking information; any applicable fare difference or change fee depends on the fare conditions. However, the ticket itself is personal and non-transferable, so a travel companion cannot simply change the ticket into their own name or transfer it to another person. For additional assistance, call +1-877-240-6770.

To change another passenger’s Avianca flight, you generally need the booking code/PNR, the passenger’s identifying information, and the new travel date or flight details; Avianca states that the booking holder or someone acting on their behalf can request a modification when they provide the confidential booking information. The fare rules may require a change fee plus any fare difference, and if the ticket was purchased through a travel agency, you may need to contact that agency. For additional assistance, call +1-877-240-6770.

You can cancel an Avianca flight through Manage Your Booking by entering your reservation code and last name, then reviewing the cancellation options available for your fare. Avianca notes that Basic, Light, and Classic fares are generally non-refundable, while Flex and certain other fares may qualify for refunds according to their conditions; if you booked through a travel agency, you should request the cancellation/refund through that agency. For additional assistance, call +1-877-240-6770.

Yes, you can cancel an Avianca flight, but whether you receive a refund depends on your fare, where the ticket was purchased, and the reason for cancellation. For flights to or from the U.S., Avianca allows a full refund when you cancel within 24 hours of ticket issuance, provided the flight is more than 7 days away; after that period, voluntary refunds depend on the fare conditions. If Avianca cancels or significantly changes your itinerary and you do not accept its alternative, you may be eligible for a refund. You can submit a refund request through Avianca’s refund form. For additional assistance, call +1-877-240-6770.

If you cancel an Avianca flight before departure, the outcome depends on your fare conditions and where the ticket was purchased. For U.S. flights, Avianca allows cancellation within 24 hours of ticket issuance for a full refund when the departure is at least 7 days away; after that period, voluntary refunds are available only when permitted by the fare rules. Avianca’s fare options indicate that some fares permit refunds before departure, while nonrefundable fares may only allow eligible taxes to be refunded. For additional assistance, call +1-877-240-6770.

For Avianca flights from or to the U.S., there is no single cancellation fee that applies to every ticket. Voluntary cancellation after the 24-hour period depends on your fare conditions; Basic, Light, and Classic fares are generally non-refundable, while Flex and Business fares have different refund conditions. If you cancel within 24 hours of ticket issuance and the flight is at least 7 days away, Avianca allows a full refund for qualifying U.S. bookings. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows eligible bookings to be canceled or managed online before departure through Manage Your Booking; enter your booking code and last name, then review the cancellation/refund options available for your fare. Refund eligibility depends on your fare and applicable country rules, and if you purchased through a travel agency, Avianca says you should request the refund through that agency. For additional assistance, call +1-877-240-6770.

To request an Avianca flight refund, go to Avianca’s Changes and Refunds section and submit the online refund form using your booking code, ticket number, EMD, or Avianca Credit; first check your fare conditions because refund eligibility varies by fare and country. If you booked through a travel agency, you must request the refund through that agency, while tickets redeemed with LifeMiles have a separate process. For additional assistance, call +1-877-240-6770.

Avianca says refund timing depends on the type of refund and payment method. For eligible refund requests, Avianca states that payment is generally made within 30 days after the request, provided it has the necessary payment information; your bank or card issuer may then take additional time to post the refund. You can check your refund status through Avianca’s Refund Inquiry Form. For additional assistance, call +1-877-240-6770.

To check your Avianca refund status, use Avianca’s Refund Inquiry Form and enter the information exactly as it appears in the email you received when you submitted your refund request. You can also access the status-check option through Avianca’s official Changes and Refunds page; if you booked through a travel agency, you’ll need to check the refund with that agency. For additional assistance, call +1-877-240-6770.

Yes, but a non-refundable Avianca ticket usually is not eligible for a voluntary fare refund after the applicable cancellation period. Avianca states that you may still receive a refund of eligible unused taxes, fees, and charges, while certain situations—such as an Avianca cancellation or qualifying significant itinerary change—can make you eligible for a refund despite the fare being non-refundable. For U.S. tickets, Avianca also provides a 24-hour cancellation/refund period when the ticket was purchased at least 7 days before departure. For additional assistance, call +1-877-240-6770.

If you booked your Avianca ticket through a travel agency, you must request the refund directly from the agency, rather than submitting the request through Avianca. Ask the agency to process the refund using your booking code and ticket number, and keep the refund confirmation for tracking; eligibility depends on your fare and the reason for the refund. For additional assistance, call +1-877-240-6770.

Avianca’s baggage allowance depends on your fare and route. All fares include 1 personal item up to 45 × 35 × 20 cm (18 × 14 × 8 in); a standard carry-on is up to 10 kg (22 lb) and 55 × 35 × 25 cm (22 × 14 × 10 in), although Basic fares may require you to purchase it depending on the route. For checked baggage, the standard maximum is 23 kg (50 lb) in Economy and 32 kg (70 lb) in Business, with maximum dimensions of 158 linear cm (62 in); whether a checked bag is included depends on your fare. For additional assistance, call +1-877-240-6770.

Avianca’s baggage allowance depends on your fare and route: for international flights in the Americas, Light fares purchased from January 27, 2026 include 1 personal item plus 1 carry-on bag up to 10 kg (22 lb), while checked baggage varies by fare. For example, some Avianca fares include 1 checked bag up to 23 kg (50 lb), while Business fares can include 2 checked bags up to 32 kg (70 lb) each. For additional assistance, call +1-877-240-6770.

Avianca’s extra checked-bag fees depend on your route, fare, and when you purchase the bag. For flights to/from North America, current starting prices are USD 85 for the 1st bag, USD 140 for the 2nd, and USD 225 for the 3rd when purchased in advance; airport/late-purchase prices can be higher. If you tell me your route, fare type, and number of bags, I can give you the applicable fee. For additional assistance, call +1-877-240-6770.

Avianca’s checked baggage limit is 158 linear cm (62 in) total—length + width + height. The maximum weight is 23 kg (50 lb) per bag in Economy and 32 kg (70 lb) per bag in Business; bags exceeding these limits may incur overweight or oversized fees, subject to route-specific restrictions. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to add checked baggage after booking through Manage Your Booking, and you can also purchase it during online check-in; for flights to or from the United States and Canada, online baggage purchases are available up to 24 hours before departure. You can also add baggage at the airport, although advance purchase may save time and money. For additional assistance, call +1-877-240-6770.

If Avianca loses or significantly delays your checked baggage, report it to Avianca’s baggage office at the airport as soon as possible and keep your baggage tag, ticket, and travel document; Avianca requires delayed-baggage claims to be submitted within 21 days of the flight ending. You can also submit the baggage claim online and keep the claim/reference number for tracking; reasonable expenses related to qualifying baggage delays may be eligible for compensation under applicable rules. For additional assistance, call +1-877-240-6770.

To report lost or delayed baggage to Avianca, go to the baggage office at the airport and complete a Baggage Irregularities Report as soon as possible; Avianca also provides an online baggage self-management form for reports made within 48 hours of arrival. You’ll need your 6-character reservation code, baggage tag information, travel details, and contact/delivery information. Avianca states that delayed-baggage claims must generally be submitted within 21 calendar days of the date the baggage should have arrived. For U.S. assistance, Avianca lists +1-877-240-6770 as its official contact-center number. For additional assistance, call +1-877-240-6770.

To track a lost or delayed Avianca bag, use the Avianca app’s “Track Your Luggage” feature, which provides baggage updates in real time. If your baggage is delayed, Avianca says you can file a baggage claim within 48 hours using its baggage self-management form, using your 6-digit reservation code, baggage-tag number, and travel details; delayed-baggage claims can be filed for up to 21 days after the flight. You can also contact Avianca through its official support channels. For additional assistance, call +1-877-240-6770.

Avianca says its policy is to move delayed baggage within 24 hours and make reasonable efforts to locate and deliver it, although factors such as bad weather, high season, or limited flight frequency can cause delays. For international flights covered by its customer-service plan, Avianca says it aims to locate and deliver delayed baggage within 15–30 hours. If your bag is still missing, report it as soon as possible and keep your baggage tag, ticket, and travel document; Avianca allows a delayed-baggage claim for up to 21 days after the flight. For additional assistance, call +1-877-240-6770.

Yes. If Avianca lost your checked baggage, you can generally file a claim for compensation, with the amount and eligibility depending on the route and applicable regulations. Avianca states that baggage claims are assessed under the applicable rules and that, where the Montreal Convention applies, its liability for lost, damaged, or delayed baggage is generally capped at 1,519 SDRs; delayed-baggage claims should generally be reported within 21 days, while damage claims have a 7-day deadline. Keep your baggage report, baggage tag, ticket/boarding pass, receipts for reasonable expenses, and proof of the bag’s contents/value. For additional assistance, call +1-877-240-6770.

If your Avianca baggage is delayed, report it as soon as possible through Avianca’s baggage self-service process, providing your 6-character reservation code, baggage-tag number, ticket, and travel document; Avianca says delayed bags are generally moved within 24 hours when possible. Keep your baggage report/claim ID and receipts for reasonable necessary expenses, and note that Avianca allows up to 21 days from the end of your flight to file a delayed-baggage claim. For additional assistance, call +1-877-240-6770.

To track delayed baggage on Avianca, use the “Track Your Luggage” feature in the Avianca app, which lets you follow checked baggage from departure through arrival. If your bag is delayed, Avianca says you should report it using its baggage self-management form with your 6-character reservation code, baggage tag number, and travel details; keep the baggage tag and report the delay as soon as possible, with a maximum claim period of 21 days. For additional assistance, call +1-877-240-6770.

Avianca says its policy is to move delayed baggage within 24 hours, although delivery can take longer because of factors such as limited flight frequency, high season, or bad weather. For international flights covered by its U.S. customer-service plan, Avianca says it will make reasonable efforts to locate and deliver delayed baggage within 15–30 hours. If your bag is delayed, report it as soon as possible and keep your baggage tag and claim reference; Avianca allows up to 21 days to file a delayed-baggage claim. For additional assistance, call +1-877-240-6770.

Yes. Avianca states that passengers with delayed baggage may be eligible for reimbursement of reasonable expenses, subject to the applicable international rules, so keep all receipts and supporting documents. You should report the delayed baggage as soon as possible and, according to Avianca, a delayed-baggage claim must generally be filed within 21 calendar days; Avianca’s help center requires details such as your baggage tag, ticket, and travel document. For additional assistance, call +1-877-240-6770.

If your Avianca baggage was delayed, report it within 48 hours of your arrival using Avianca’s baggage self-service form: select “Baggage claim delay,” enter your 6-character reservation code, passenger and baggage-tag details, describe the bag, provide your contact information and delivery address, and save the claim ID you receive. Have your original baggage tag, ticket, and travel document available. Avianca states that a delayed-baggage claim must be filed within 21 days of the flight ending. If more than 48 hours have passed, submit an Avianca complaint/claim form instead. For additional assistance, call +1-877-240-6770.

If Avianca damages your checked baggage, report the damage as soon as possible, ideally at the airport, and submit Avianca’s baggage claim with your 6-character booking code, baggage-tag number, and details of the damage; Avianca states that damage claims must generally be submitted within 7 days of receiving the baggage. Keep photos of the damage, your baggage tag, boarding pass, and receipts for any related expenses, as Avianca may review the claim for compensation under the applicable regulations. For additional assistance, call +1-877-240-6770.

If your Avianca checked bag was damaged, report it as soon as possible and no later than 7 days after receiving the baggage. If you are within 48 hours of arrival, Avianca says to use its baggage self-management form: select “damage,” enter your 6-character reservation code, passenger and baggage-tag information, describe the damage, and save the case ID you receive. You can also file a complaint through Avianca’s official form or visit the baggage office at the airport; keep your baggage tag, ticket, travel documents, photos of the damage, and receipts for any related expenses. For U.S. assistance, Avianca lists +1-877-240-6770 as its official contact-center number.

Yes. Avianca can compensate passengers for damaged baggage, but eligibility and the amount depend on the route, the nature of the damage, and applicable liability rules. Avianca says you should report damage as soon as possible and within 7 days of receiving the checked baggage; minor scratches, dents, or marks that do not affect the bag’s functionality generally are not covered. If eligible, Avianca evaluates the claim and may provide compensation according to the applicable regulations and liability limits. For additional assistance, call +1-877-240-6770.

Avianca requires you to report damaged checked baggage as soon as you discover the damage and no later than 7 days after receiving the baggage. If the damage is visible at the airport, report it there before leaving; Avianca notes that minor scratches, dents, or marks that do not affect the bag’s functionality may be excluded from claims. For additional assistance, call +1-877-240-6770.

To file an Avianca damaged-baggage claim, report the damage as soon as possible; Avianca’s current guidance says that within 48 hours of arrival, you can use its baggage self-management form, select “damage,” enter your 6-character reservation code, passenger and baggage-tag details, describe the damage, and save the case ID. If more than 48 hours have passed, use Avianca’s complaints form; damaged-baggage claims generally must be submitted within 7 days of receiving the checked baggage. You can also submit a request through Avianca’s online claim form and attach supporting documents. For additional assistance, call +1-877-240-6770.

To file an Avianca damaged-baggage claim, report the damage as soon as possible; Avianca’s current guidance says that within 48 hours of arrival, you can use its baggage self-management form, select “damage,” enter your 6-character reservation code, passenger and baggage-tag details, describe the damage, and save the case ID. If more than 48 hours have passed, use Avianca’s complaints form; damaged-baggage claims generally must be submitted within 7 days of receiving the checked baggage. You can also submit a request through Avianca’s online claim form and attach supporting documents. For additional assistance, call +1-877-240-6770.

To manage your Avianca booking online, go to Manage your booking and enter your booking code and last name exactly as shown on your reservation. You can use it to modify your flight, add baggage, select seats, and manage other trip options; Avianca also offers these features through its app. For additional assistance, call +1-877-240-6770.

To access your Avianca reservation, go to Avianca’s Manage Your Booking section and enter your booking code (PNR) and last name exactly as shown on your confirmation. The booking code is usually a 6-character alphanumeric code found in your Avianca confirmation email or purchase document. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight through Manage your booking on Avianca.com: enter your booking code and last name, select “Change your flight,” choose the new date, time, or destination, and confirm the change. Depending on your fare, a change fee and/or fare difference may apply; Flex and Business Flex fares allow changes before departure without a change fee, although fare differences and taxes can still apply. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to add carry-on, checked, or special baggage through Manage Your Booking before your trip. Enter your booking code and last name, open your reservation, select the baggage option, and complete payment; Avianca also allows baggage purchases during online check-in, subject to applicable deadlines and availability. For additional assistance, call +1-877-240-6770.

Yes. Avianca’s Manage Booking lets you select a seat in advance and change your seat when eligible; enter your booking code and last name, open the reservation, and choose the seat-selection option. Seat selection may be free or may require an additional fee depending on your fare and the seat type. For additional assistance, call +1-877-240-6770.

To rebook your Avianca flight, go to Manage your booking on Avianca.com, enter your booking code and last name, select “Change your flight,” choose a new date, time, or destination, and confirm the change. Additional fees or fare differences may apply depending on your fare; changes must generally be made before departure. If Avianca canceled or significantly changed your flight, it may offer alternative flights at no additional cost. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight date before departure, but change fees and any fare or tax difference may apply depending on your fare; Flex and Business Flex fares allow date changes without a change fee, although fare differences and taxes may still apply. You can make the change through Manage Your Booking on Avianca’s website, and you’ll receive an updated itinerary by email. For additional assistance, call +1-877-240-6770.

Avianca’s rebooking cost depends on your fare and route. For voluntary changes, Basic/Light fares can have change fees of about $220 within the Americas, while Classic/Business Classic can be about $200; Flex and Business Flex fares have no change fee, although a fare difference and applicable taxes may still apply. If Avianca changed or canceled your flight, alternative flights may be available at no additional cost under its disruption policy. For additional assistance, call +1-877-240-6770.

Yes. If Avianca canceled your flight, it generally offers alternative flights that fit your plans at no additional cost, and you can select another option through Manage Your Booking or the link in Avianca’s cancellation notification. If you cannot change the itinerary online, Avianca advises contacting its Contact Center; if you booked through a travel agency, the agency may need to handle the rebooking. For additional assistance, call +1-877-240-6770.

If your Avianca flight was disrupted, Avianca says it will notify you and offer alternative flights that fit your plans, generally at no additional cost; you can use Manage Your Booking with your booking code and last name to select a new flight. If the suggested itinerary does not work, follow the rebooking link in Avianca’s notification or contact its Contact Center; agency bookings should be handled through the agency. For additional assistance, call +1-877-240-6770.

If you miss your Avianca flight without changing or canceling the reservation beforehand, Avianca may treat it as a no-show, and the fare rules for your ticket will apply; the booking may be canceled and your ability to modify or obtain a refund can be affected. If you know you will miss the flight, contact Avianca as soon as possible or manage your booking before departure to check your available options. For additional assistance, call +1-877-240-6770.

If you missed an Avianca flight without changing or canceling the reservation beforehand, it may be treated as a no-show, and the applicable fare’s no-show conditions can limit your ability to rebook or obtain a refund. Contact Avianca as soon as possible to ask whether your ticket can still be rebooked; the exact options depend on your fare and itinerary. For additional assistance, call +1-877-240-6770.

Avianca does not have one universal missed-flight fee; the applicable no-show conditions depend on the fare you purchased. Avianca states that if you do not show up without changing or canceling beforehand, the fare’s no-show conditions apply, and the ticket may lose its validity and eligibility for changes or refunds. Check your fare conditions or contact Avianca before departure to avoid losing your ticket value. For additional assistance, call +1-877-240-6770.

If you miss an Avianca flight without changing or canceling your reservation beforehand, it may be treated as a no-show, and whether you can receive a refund depends on your fare conditions and applicable local laws. Avianca states that nonrefundable fares generally allow only applicable taxes to be refunded when unused, while eligible situations such as an airline-caused disruption or missed connection may qualify for a refund of the unused portion. For additional assistance, call +1-877-240-6770.

If you miss an Avianca connection because your incoming Avianca flight was delayed, canceled, or otherwise disrupted, Avianca says it will work to rebook you on its next available flight with seats; for a connection on the same transport contract, you may also have assistance and coverage for basic expenses depending on the circumstances. If the missed connection was caused by an Avianca disruption, contact an Avianca agent as soon as possible or use Manage your booking to review rebooking options. For additional assistance, call +1-877-240-6770.

If your Avianca flight is delayed, check your email, SMS, or WhatsApp for the updated departure time and any rebooking options. Avianca says delays of more than 15 minutes may trigger alternative flight options at no additional cost, and you can use Manage Your Booking to select another flight when available; if the online change does not work, contact Avianca’s Contact Center. For additional assistance, call +1-877-240-6770.

You can check an Avianca flight delay through the airline’s official Flight Status page by entering your flight details; Avianca recommends checking flight status before traveling and provides real-time updates through its website and app. For additional assistance, call +1-877-240-6770.

Yes, you may be eligible for a refund if your Avianca flight is delayed, but it depends on the circumstances and applicable fare or passenger-rights rules. Avianca states that eligible itinerary changes, including delays exceeding 60 minutes, can qualify for a refund, and U.S. DOT rules generally require a refund when a flight is significantly changed and you choose not to travel. If the delay means the trip no longer serves its purpose, Avianca’s policies may also allow a refund of the unused portion of the ticket. For additional assistance, call +1-877-240-6770.

Yes. If your Avianca flight was delayed, Avianca says that when a delay or schedule adjustment of 15 minutes or more affects your itinerary, it will notify you and may offer alternative flights at no additional cost; if the disruption was an operational change, you can request rebooking within the timeframe established by Avianca. You can use Manage Your Booking to select a new flight, or contact Avianca if the online change does not work. For additional assistance, call +1-877-240-6770.

Avianca compensation for a delayed flight depends on where the flight departed and why it was delayed. For flights departing Colombia, Avianca states that a delay of 5 hours or more attributable to the airline can qualify for additional compensation equal to 30% of the affected flight segment’s value, along with certain assistance such as meals or accommodation depending on the delay length. For flights covered by EU/UK passenger-rights rules, compensation can also apply for qualifying arrival delays of 3+ hours, subject to the applicable conditions and extraordinary-circumstances exceptions. For assistance with a compensation request, call +1-877-240-6770.

You can select an Avianca seat when booking your ticket, through Manage Your Booking, or during online check-in; enter your booking code and last name to access the reservation and choose from available seats. Seat selection may be an additional charge depending on your fare. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to select or change your seat after booking through Manage Your Booking, during online check-in, through an Avianca sales office/contact center, or at the airport; whether the seat is free or requires an additional fee depends on your fare and the seat selected. You’ll generally need your booking code and last name to access the reservation. For additional assistance, call +1-877-240-6770.

Avianca seat-selection fees vary by route, fare type, and the seat you choose, so there is no single fixed price. Avianca’s current fare information shows that seat selection is not included with some lower fares such as Basic and Light, while higher fares may include an Economy or Plus seat; the exact price is displayed when you select a seat during booking or through your reservation. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to select or purchase a seat during online check-in, although whether seat selection is included free of charge depends on your fare; you can also choose a seat beforehand through Manage Your Booking. For additional assistance, call +1-877-240-6770.

You may be unable to select your preferred Avianca seat because seat selection may not be included in your fare and may need to be purchased separately. Avianca says seats can be selected through Manage Your Booking, during online check-in, or at the airport, subject to availability; some aircraft, such as the ATR 72-600, offer only Economy seating. If your preferred seat is unavailable online, you can ask an Avianca agent at the airport or through its official contact channels. For additional assistance, call +1-877-240-6770.

Yes. Avianca offers several ways to upgrade to Business Class, depending on your ticket and availability: you can check Manage Your Booking for a paid upgrade, request an upgrade at the airport, or use eligible LifeMiles for an upgrade. Paid upgrades can generally be purchased through Avianca.com from 7 days to 48 hours before departure, while mileage upgrades on Avianca flights can be requested through the Contact Center up to 8 hours before departure; eligible LifeMiles Elite members may have additional upgrade benefits. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows eligible economy tickets—Basic, Light, Classic, or Flex—to be upgraded to Business Class, subject to availability. You can request a paid upgrade through Manage Your Booking from 7 days to 48 hours before departure, during eligible check-in periods, or at the airport; LifeMiles members may also have mileage or Elite upgrade options. For additional assistance, call +1-877-240-6770.

Avianca does not publish one fixed price for a Business Class upgrade; the cash price varies based on the route, flight segment, original fare, how far in advance you upgrade, and Business Class availability, with the final price shown before you confirm the purchase. You can request a paid upgrade through Manage Your Booking from 7 days to 48 hours before departure, or through eligible airport channels closer to departure. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows LifeMiles to be used for Business Class upgrades on eligible Avianca flights, subject to availability. For an Avianca-operated flight, you can request the upgrade through Avianca’s Contact Center (option 3) using your miles, generally up to 8 hours before departure; eligibility depends on your ticket and available Business Class upgrade inventory. For additional assistance, call +1-877-240-6770.

Yes, but it depends on the upgrade method. Avianca says a paid Business Class upgrade may be available through Web Check-in, but if you have already completed check-in, the online upgrade option is not available; you can instead request an upgrade at the airport, subject to availability. LifeMiles Elite members may also have last-minute upgrade options up to 2 hours before departure, subject to availability. For additional assistance, call +1-877-240-6770.

You can use your Avianca Credits to pay fully or partially for Avianca tickets and eligible additional services on avianca.com. When booking, select “Pay with Avianca Credits,” enter your 16-digit credit number and PIN, and complete the payment; you can combine up to two Avianca Credits in one transaction and use another payment method for any remaining balance. The credit holder must be one of the passengers on the reservation, and unused balance can be used for future purchases during its validity period. For additional assistance, call +1-877-240-6770.

To check your Avianca Credits balance, look at the email Avianca sent when the credit was issued; it contains your 16-digit Avianca Credits number, PIN, and expiration date. Avianca’s current information says you can use the credit on avianca.com by selecting “Pay with Avianca Credits” and entering those details; any unused balance remains available for future purchases during its validity period. For assistance, you can contact Avianca through its official U.S. contact center at +1-877-240-6770.

Yes. Avianca Credits generally expire, and Avianca’s current policy says they are valid until December 31 of the year following the year they were issued—for example, credits issued in 2026 would expire December 31, 2027. The expiration date is also included in the email Avianca sends when the credit is issued. For additional assistance, call +1-877-240-6770.

No — if you mean an Avianca Credit issued from a refund, Avianca states that the credit is personal and non-transferable, and the credit holder must be one of the passengers on the new reservation with the name matching the credit. You may still use the credit to pay for a booking that includes another traveler, as long as you, the credit holder, are also traveling. For additional assistance, call +1-877-240-6770.

Generally, no — Avianca says unused avianca credits can only be refunded when the credits were issued because the bank declined the refund payment for the original purchase; otherwise, the credit is intended to be used for future Avianca tickets or services. Avianca credits have an expiration period, so check the voucher’s terms before it expires. For additional assistance, call +1-877-240-6770.

Avianca generally does not allow transferring a ticket to another person, but you can request a name correction once before travel, provided the request is made at least 72 hours before scheduled departure. Avianca says the correction should be made through its Vianca virtual assistant, and you should have your reservation code, correct passenger information, and travel document ready; if you purchased through a travel agency, contact the agency directly. For additional assistance, call +1-877-240-6770.

Yes, you can request a correction to the date of birth on an Avianca reservation, but it may need to be handled by Avianca rather than changed directly online. Avianca’s support forms specifically allow passengers to submit a correct date of birth request and attach identification documents, and Avianca requires passenger information to be accurate. Have your booking code and passport/ID ready, and contact Avianca or the agency where you purchased the ticket; for additional assistance, call +1-877-240-6770.

Yes. If the passport information on your Avianca ticket is incorrect, Avianca allows a one-time name correction before travel, generally requested at least 72 hours before departure; you should provide your reservation code, the correct information, and a copy of your travel document. If you booked through a travel agency, contact the agency to request the correction. For additional assistance, call +1-877-240-6770.

Avianca generally does not allow transferring a ticket to another person or changing the passenger’s name, but it does allow a name correction once before travel, provided the request is made at least 72 hours before departure. You can request a correction through Avianca’s Vianca virtual assistant on WhatsApp; have your reservation code, correct passenger information, and travel document ready. If you booked through a travel agency, Avianca says to contact the agency for the correction. For additional assistance, call +1-877-240-6770.

On Avianca, passenger information that may be corrected includes the passenger’s first or last name, duplicate name information, and certain legal name changes, but this is a correction rather than transferring the ticket to another person. Avianca generally allows a name correction once before travel and up to 72 hours before departure, and you may need to provide your reservation code and travel document; its request form also specifically lists corrections for name, last name, and date of birth. For assistance, call +1-877-240-6770.

You can modify your Avianca booking online through Manage Your Booking by entering your booking code and last name, then selecting “Change your flight” to choose a new date, time, or destination; fees or fare differences may apply depending on your fare. Changes must generally be made before departure, and if online changes are unavailable, you can contact Avianca for assistance. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to modify an eligible reservation online before departure through Manage your booking: select “Change your flight,” choose the new date, time, or destination, review any applicable fare difference or change fee, and confirm the change; you’ll receive an updated itinerary by email. If you booked through a travel agency, you may need to contact the agency to make the change. For additional assistance, call +1-877-240-6770.

With Avianca, you can generally change your flight date, time, and in some cases your destination or itinerary, before departure, depending on your fare conditions; change fees and any fare or tax difference may apply. Flex and Business Flex fares allow changes before departure without a change fee, although fare differences and taxes can still apply. You can make eligible changes through Manage Your Booking using your booking code and last name. For additional assistance, call +1-877-240-6770.

Avianca’s booking-modification fee depends on your fare and route. For flights within North America, Avianca currently lists USD 220 for Basic/Light, USD 200 for Classic/Business Classic, and no change fee for Flex/Business Flex; however, a fare difference and applicable taxes may still apply. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows flight changes before departure, but if you have already checked in, you must first cancel your check-in and then check in again after the itinerary is changed. Changes may involve a fee and/or fare difference depending on your fare; Avianca’s Help Center confirms that its support request form specifically handles changes after check-in. For additional assistance, call +1-877-240-6770.

You can change an Avianca reservation through Manage your booking by entering your booking code and last name, then selecting “Change your flight” to choose a new date, time, or destination. Changes must generally be made before departure, and fare conditions may determine whether a change fee or fare difference applies. If you booked through a travel agency, you may need to contact the agency to make the change. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows date changes, but the cost depends on your fare: Flex and Business Flex fares generally allow changes before departure without a change fee, although any fare difference and taxes may apply, while Basic, Light, Classic, and Business Classic fares can have change fees. You can review your fare conditions and manage the change through Avianca’s Changes and refunds page. For additional assistance, call +1-877-240-6770.

Avianca generally does not allow changing a passenger’s name to transfer a ticket to another person, but a name correction can be requested once before travel, normally up to 72 hours before scheduled departure. Avianca says you can request the correction through its Vianca WhatsApp assistant, and you should have your reservation code, correct passenger information, and travel document ready; if you booked through a travel agency, contact the agency directly. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your reservation before departure, including the date or time, through Manage Your Booking; whether a change fee, fare difference, or taxes apply depends on your fare. Flex and Business Flex fares allow changes without a change fee, while Basic, Light, Classic, and Business Classic fares may have change fees. For additional assistance, call +1-877-240-6770.

To modify an Avianca reservation online, go to Manage your booking on Avianca.com, enter your booking code, select “Change your flight,” choose the new date, time, or destination, review any applicable fare difference or change fee, and confirm the change; Avianca will email you the updated itinerary. Changes must generally be made before departure, and the exact cost depends on your fare conditions. For official assistance, use Avianca Manage Your Booking. For additional assistance, call +1-877-240-6770.

To check in online with Avianca, open the Avianca online check-in page, enter your booking code and last name exactly as shown on your reservation, then follow the prompts to select or confirm your seat and obtain your boarding pass. Online check-in opens 48 hours before departure, or 24 hours for flights to or from the U.S., Puerto Rico, or Canada, and generally closes 60 minutes before international flights and 45 minutes before domestic flights. For additional assistance, call +1-877-240-6770.

Avianca online check-in opens 48 hours before departure for most flights, but it opens 24 hours before departure for flights to or from the U.S., Puerto Rico, and Canada. For additional assistance, call +1-877-240-6770.

Avianca check-in closes 45 minutes before departure for domestic flights and 60 minutes before departure for international flights. Online check-in opens 48 hours before departure, or 24 hours for flights to or from the U.S., Puerto Rico, and Canada. For additional assistance, call +1-877-240-6770.

Yes. Avianca’s official app allows you to check in, get your boarding pass, manage your booking, and receive flight updates. For flights to or from the U.S., Puerto Rico, and Canada, online check-in opens 24 hours before departure; you’ll generally need your booking code and last name. For additional assistance, call +1-877-240-6770.

For Avianca check-in, have your booking code and last name ready for online check-in, plus your boarding pass and a valid ID or passport. For international flights, you’ll generally need a valid passport and any required visa, entry permit, or other destination-specific documents; domestic flights in Colombia or Ecuador require the applicable national ID. If you’re traveling internationally, check Avianca’s travel-document requirements for both your destination and any connecting country before departure. For additional assistance, call +1-877-240-6770.

To get your Avianca boarding pass, use Avianca’s online check-in, enter your booking code and last name, complete check-in, and then download or save the boarding pass to your phone. Online check-in opens 48 hours before departure, or 24 hours for flights to/from the U.S., Puerto Rico, and Canada. You can also check in and access your boarding pass through the Avianca app. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to check in online and download your boarding pass from your phone, tablet, or computer. Online check-in opens 48 hours before departure, or 24 hours for flights to or from the U.S., Puerto Rico, or Canada; you’ll need your booking code and last name. If you have already checked in but did not receive your boarding pass, Avianca says to check in again and select “See boarding passes.” For additional assistance, call +1-877-240-6770.

Yes. The Avianca app lets you check in online and access your boarding pass directly on your phone. You can also use Avianca’s online check-in; if you have already checked in but did not receive your pass, check in again and select “See boarding passes.” For additional assistance, call +1-877-240-6770.

If you can’t access your Avianca boarding pass, try checking in again with your booking code and last name and select “See boarding passes”; Avianca specifically recommends repeating check-in if you checked in earlier but did not receive the pass. If it still doesn’t appear, you can use an airport kiosk to print your boarding pass or visit the Avianca check-in counter; if you receive an error online, Avianca recommends showing the error at the airport counter. For additional assistance, call +1-877-240-6770.

Yes. Avianca accepts a mobile boarding pass on your phone at the airport; its official guidance says your boarding pass can be either on your phone or printed. You can check in online through Avianca’s website or app and access your boarding pass before arriving; if you cannot obtain it digitally, Avianca also provides airport kiosks and counters where you can print one. For additional assistance, call +1-877-240-6770.

Yes, Avianca offers a same-day flight change option on eligible routes. For flights between North America and Central or South America, the current fee is from USD 120 for Basic/Light/Classic/Business Classic fares, while it is included with Flex/Business Flex fares; availability and fare conditions apply. For assistance, call +1-877-240-6770.

Yes, Avianca offers same-day flight changes, but availability and any applicable fee depend on your route and fare. Avianca’s current fee page specifically lists a “Same-day flight change” option, while its fare conditions determine whether the change is included or charged; you can review and make eligible changes before departure through Avianca’s booking tools. For additional assistance, call +1-877-240-6770.

Avianca’s same-day flight change fee varies by fare and route. For example, Avianca’s current published fees for voluntary changes include USD 220 for Basic/Light and USD 200 for Classic/Business Classic on flights within the Americas, while Flex and Business Flex have no change fee; a fare difference and applicable taxes may still apply. Avianca also notes that same-day changes can have separate conditions, so the exact amount depends on your ticket and itinerary. For assistance, call +1-877-240-6770.

Yes, Avianca allows flight changes before departure, and an earlier same-day flight may be possible if seats are available; fees and any fare difference depend on your fare. If Avianca changed or disrupted your original flight, alternative flights may be offered at no additional cost, subject to the applicable conditions. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight’s date or time before departure, but a same-day change to a later flight may involve a change fee and/or fare difference depending on your fare; if Avianca itself disrupted or canceled your flight, it says it will offer alternative flights that fit your plans at no additional cost, subject to the applicable rebooking conditions and availability. You can check Manage your booking for available flights or contact Avianca if the option is unavailable online. For additional assistance, call +1-877-240-6770.

Avianca’s group-booking program is for 10 or more passengers traveling for the same purpose. Submit the Group Bookings form with your group size, origin, destination, travel dates, preferred flight times, and passenger details; Avianca says it will email a quote within 48 hours, and the quote is generally valid for 72 hours. After accepting the group terms, you’ll receive payment instructions and have 24 hours to complete payment. You can submit the request through Avianca’s official Group Booking form. For additional assistance, call +1-877-240-6770.

Avianca group bookings are available for 10 or more passengers traveling with the same travel purpose; Avianca’s current group-booking page states there is no maximum limit. The group can include adults, children, and infants, although infants who do not occupy seats have different fare treatment. For additional assistance, call +1-877-240-6770.

Yes. Avianca group reservations can be modified, but the process depends on whether tickets have been issued: before ticket issuance, passenger-count changes can be requested through the email that provided the group quote, while an itinerary change requires submitting a new request; after ticket issuance, itinerary changes are subject to the Classic fare conditions and should be handled through Avianca’s Contact Center. If the group booking was made through a travel agency, you need to contact the agency directly. For additional assistance, call +1-877-240-6770.

If you’re requesting an Avianca group fare, use Avianca’s Group Travel request form; group bookings are available for 10 or more passengers traveling for the same purpose. You’ll provide details such as passenger count, origin, destination, travel dates, preferred flight times, and contact information, and Avianca says it will email a quote within 48 hours. For additional assistance, call +1-877-240-6770.

Yes. Avianca offers group bookings for international flights for a minimum of 10 passengers traveling with the same origin, destination, and dates. You can submit Avianca’s online group-travel form, receive a quote by email within 48 hours, and then confirm and pay according to the group-booking terms. For additional assistance, call +1-877-240-6770.

To book a flight for a child on Avianca, include the child in the same reservation as an adult; children ages 2–11 require their own seat and ticket, while infants under 2 generally travel on an adult’s lap unless you purchase a seat. Avianca does not currently offer an unaccompanied-minor service, and passengers 14 or younger must travel with a parent or responsible adult over 18. If you already have a reservation and need to add a child or infant, Avianca says this must be handled through its Contact Center. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows families to select seats together during booking or through Manage Your Booking, subject to seat availability and the fare purchased. For children under 14 traveling on routes covered by Canada’s passenger-protection rules, Avianca provides specific free seat-assignment protections to keep children close to an accompanying adult; the exact arrangement depends on the child’s age. For additional assistance, call +1-877-240-6770.

Yes, but Avianca does not accept children age 14 or younger traveling alone; they must travel with a parent or a responsible adult who is at least 18. Passengers can travel alone starting at age 15, and Avianca does not provide an unaccompanied-minor service on its routes. For international travel, additional documents or parental authorization may be required depending on the countries involved. For assistance, call +1-877-240-6770.

For an Avianca international flight, a child under 18 generally needs a valid passport, an original/certified copy of the birth certificate or civil registry, and—if traveling without one or both parents—a properly authenticated parental/guardian travel authorization or exit permit. Children 14 or younger must travel with a parent or an authorized adult age 18 or older; Avianca does not provide an unaccompanied-minor service. Requirements can vary by the countries of departure, transit, and destination, so check the relevant immigration authorities before travel. For additional assistance, call +1-877-240-6770.

Yes. Avianca says that if you already have a reservation, you can add an infant, child, or young traveler only through its Contact Center; the new passenger must be associated with an adult in the same reservation. If the booking was made with miles, adding the child through the Contact Center is not available. For additional assistance, call +1-877-240-6770.

No. Avianca does not offer an unaccompanied-minor service on its routes. Passengers 14 or younger must travel with a parent or responsible adult aged 18 or older, while passengers can travel alone starting at age 15. For international travel, additional documents or parental authorization may be required depending on the countries involved. For assistance, call +1-877-240-6770.

Avianca currently requires passengers 14 or younger to travel with a parent or responsible adult 18 or older on both domestic and international flights; otherwise, boarding may be denied. Avianca does not provide an unaccompanied-minor service, so the minimum age to travel alone on an Avianca-operated flight is 15. For international travel, minors may also need a valid passport, birth certificate/civil registry copy, and an authenticated parental authorization or exit permit, depending on the countries involved. For additional assistance, call +1-877-240-6770.

Avianca does not offer an unaccompanied-minor service on its routes. Passengers 14 or younger must travel with a parent or responsible adult aged 18 or older, while travelers can fly alone starting at age 15; for international trips, additional documents such as a valid passport and any required parental/guardian authorization may be necessary. Therefore, you cannot book a child 14 or younger as an unaccompanied minor on Avianca; if assistance is needed, arrange for an eligible adult to travel with the child. For additional assistance, call +1-877-240-6770.

Avianca does not currently offer an unaccompanied-minor service. Passengers 14 or younger must travel with a parent or responsible adult over 18, while travelers can fly alone from age 15. For international travel, a minor generally needs a valid passport, birth certificate/civil registry, and an authenticated parental/guardian authorization or exit permit when traveling without one or both parents; exact requirements vary by the countries of departure, transit, and destination.

Avianca does not charge an unaccompanied-minor service fee because it no longer offers an unaccompanied-minor service. Passengers 14 or younger must travel with a parent or responsible adult over 18, while passengers can generally travel alone starting at age 15, subject to applicable documentation and immigration requirements. For additional assistance, call +1-877-240-6770.

Yes, Avianca allows eligible passengers to travel with dogs and cats, generally either in the cabin or in the aircraft hold, subject to route, aircraft, space, documentation, and weight restrictions. Cabin pets must weigh no more than 22 lb (10 kg) including the carrier, while pets traveling in the hold can weigh up to 154 lb (70 kg) including the container; the pet service should generally be requested at least 48 hours before departure. For additional assistance, call +1-877-240-6770.

Avianca allows eligible pets to travel in the cabin or aircraft hold, depending on the route, aircraft, pet, and applicable regulations. The pet must generally be at least 4 months old, behave appropriately, and meet Avianca’s safety and health requirements; certain brachycephalic breeds are not accepted in the cargo hold. You should also verify the destination and transit-country animal-entry requirements because these vary by itinerary. Avianca recommends agent-assisted check-in when traveling with a pet, and pet-service fees vary by route; for example, its current published fees for North America start at USD 180 for cabin and USD 260 for the cargo hold. For additional assistance, call +1-877-240-6770.

Avianca’s pet fee depends on the route and whether your pet travels in the cabin or hold. For pets in the cabin, current listed starting prices range from USD 45 on some routes to USD 200+ internationally; for pets in the hold, starting prices range from USD 70 to USD 290+ depending on the route. Additional restrictions and seasonal fees may apply, and pet transport must generally be arranged at least 48 hours before departure. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows dogs and cats in the cabin if they are at least 4 months old and weigh no more than 22 lb (10 kg), including the carrier. You may bring one pet in the cabin, and it must remain in a flexible carrier under the seat throughout the flight; the carrier should be no larger than about 22 × 14 × 10 inches (56 × 36 × 25 cm). Pet travel is subject to availability and should be requested at least 48 hours before departure, with required vaccination and health documents. For additional assistance, call +1-877-240-6770.

For Avianca, pet travel generally requires a copy of the pet’s vaccination card, a veterinarian-issued health inspection certificate showing the veterinarian’s professional registration number, and Avianca’s completed and printed pet transportation form; additional documents depend on your origin and destination. If you’re traveling with a dog to the United States, additional CDC documentation applies, including requirements based on the countries where the dog has been during the previous six months. You should verify destination-specific requirements before departure because government rules can add documents. For additional assistance, call +1-877-240-6770.

You can request Avianca wheelchair assistance when booking or, if you already have a reservation, through Manage Your Booking using your reservation code and last name, then select Accessibility and assistance. Avianca recommends requesting wheelchair service at least 24 hours before departure (48 hours for flights to or from Europe); the service is free. For additional assistance, call +1-877-240-6770.

Yes. Avianca wheelchair assistance is free when you need the service because of a disability, and mobility devices such as your own wheelchair are transported at no additional charge. You should request the wheelchair through Manage Your Booking or Avianca’s Contact Center, preferably at least 24 hours before departure (48 hours for flights to or from Europe). For additional assistance, call +1-877-240-6770.

Avianca recommends requesting wheelchair assistance at least 24 hours before departure; if your flight is to or from Europe, request it at least 48 hours in advance. You can add it through Manage Your Booking or by contacting Avianca’s Contact Center, and Avianca recommends arriving 4 hours before international flights and 3 hours before domestic flights; late requests may not be guaranteed. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to travel with your own wheelchair, and it can be transported free of charge when it is for your personal use due to a disability. You should notify Avianca in advance and provide the wheelchair’s weight, dimensions, type of battery, and handling instructions; your wheelchair will generally be transported in the aircraft hold. Avianca recommends arriving 4 hours before international flights and 3 hours before domestic flights. For additional assistance, call +1-877-240-6770.

To add special assistance to an Avianca booking, go to Manage Your Booking, enter your reservation code and last name, then open Personalize your trip → Accessibility and assistance or Special Services and select the assistance you need. Avianca recommends requesting assistance at least 48 hours before departure; you can also contact Avianca’s Contact Center if the option is unavailable online. For additional assistance, call +1-877-240-6770.

Yes. If you’re a LifeMiles member, you can earn miles when flying with Avianca; add your LifeMiles number when booking or during check-in. Avianca also allows eligible retroactive mileage claims for flights, generally up to 12 months after the trip, subject to the program’s terms. You can also earn LifeMiles on eligible Star Alliance partner flights. For additional assistance, call +1-877-240-6770.

Yes. You can use Avianca LifeMiles to book award flights on Avianca and eligible partner airlines, including Star Alliance partners; you can search available routes and the required mileage through the Flights section of LifeMiles. For additional assistance, call +1-877-240-6770.

You can add your LifeMiles number to an Avianca reservation by providing your frequent-flyer number during booking or during online check-in; Avianca confirms that this allows eligible miles to be credited automatically. If you already completed the trip without adding it, you can request retroactive mileage credit for up to 12 months, subject to the applicable terms. For help with your reservation or LifeMiles account, you can contact Avianca/LifeMiles support. For additional assistance, call +1-877-240-6770.

Yes. Avianca says a ticket redeemed with LifeMiles can be changed if it was issued less than one year ago. If you have not flown any segment, you can change the route, date, or time; if one segment has already been flown, only the date or time can be changed. Changes must be handled through Avianca’s Contact Center. For additional assistance, call +1-877-240-6770.

If you flew on Avianca and the LifeMiles from your flight are missing, you can request retroactive mileage credit through the LifeMiles “Request pending miles” form. Avianca says you can claim eligible missing miles for Avianca flights up to 12 months after the flight, and you should have your LifeMiles number, booking code, ticket number, flight details, and supporting documents such as your boarding pass available. You can also contact LifeMiles through its official support center. For additional assistance, call +1-877-240-6770.

Your Avianca payment may be failing because your card is not enabled for international purchases, the bank is declining the transaction, or the required 3-D Secure verification is not being completed. Avianca accepts major credit/debit cards and recommends enabling international transactions with your bank when using a card issued outside the country of purchase. Try confirming your billing/card details, completing any bank verification prompt, or using another payment method; if the purchase still cannot be completed, Avianca provides an Online Purchase Support form for payment and booking problems. For additional assistance, call +1-877-240-6770.

An Avianca payment can be declined for several reasons, including your card not being enabled for international purchases, a bank authorization/security check failing, or the card details not being accepted by the payment system. Avianca accepts major credit and debit cards, and its 3D Secure process may require you to verify the transaction through your bank. If your money was debited but you did not receive a ticket, Avianca has an online-purchase support form to help resolve the transaction. For additional assistance, call +1-877-240-6770.

Avianca accepts credit and debit cards for purchases made on avianca.com or through its app, including Visa, Mastercard, Diners Club, and American Express; Discover is also accepted except in Colombia. Apple Pay is available for purchases made from the United States, Spain, Colombia, France, or the United Kingdom on compatible Apple devices, while PSE is available for customers in Colombia. For additional assistance, call +1-877-240-6770.

If Avianca charged your payment method but you did not receive the ticket, check your email/spam folder for the booking confirmation and look for an Avianca booking code. Avianca specifically handles cases where the money was debited but the ticket was not received by email through its Online Purchase Support form; if you booked through a travel agency, contact the agency directly. For additional assistance, call +1-877-240-6770.

If Avianca shows a payment error, first retry the purchase on avianca.com, confirm your card details, billing information, available funds, and that your bank has not blocked the transaction. If you were charged but did not receive a ticket, or you were charged twice, Avianca specifically directs customers to its Online Purchase Support form so it can review and complete the purchase; do not submit your card number or CVV through the support form. You can also contact Avianca through its official support channels. For additional assistance, call +1-877-240-6770.

You can usually find your Avianca ticket number in the e-ticket/booking confirmation email sent after purchase; it is different from your reservation or booking code (PNR). If you cannot locate it, use Avianca’s Manage your booking service with your reservation code and last name, or contact Avianca support for help retrieving the ticket details. For additional assistance, call +1-877-240-6770.

If you paid for an Avianca ticket but never received the ticket or confirmation email, first check your spam/junk folder and look for your booking code; Avianca says the code is shown on the purchase confirmation page and emailed after purchase. If your payment was charged but the ticket still has not arrived, Avianca specifically provides an Online Purchase Support form for this situation. You can also manage the booking with your booking code and last name. For additional assistance, call +1-877-240-6770.

To verify your Avianca ticket, go to Avianca’s Manage Your Booking page and enter your 6-character alphanumeric booking code (PNR) and last name exactly as shown on the reservation. Your booking code is usually in the purchase-confirmation email or PDF; once entered, you can view your itinerary and manage the reservation. For additional assistance, call +1-877-240-6770.

No — Avianca generally does not allow a name change that transfers an issued ticket to another person. However, if you need to correct your own name, Avianca allows one correction before travel, requested up to 72 hours before scheduled departure; you may need to provide your booking code and travel document. If you booked through a travel agency, Avianca says to contact the agency for the correction. For assistance, call +1-877-240-6770.

If your Avianca ticket information is incorrect, correct it before departure because the name on the ticket should match your travel document. Avianca allows a name correction once, up to 72 hours before departure; you can request it through Avianca’s virtual assistant, and you should have your booking code, correct information, and travel document ready. If you booked through a travel agency, contact the agency to request the correction. For additional assistance, call +1-877-240-6770.

For an international Avianca flight, you generally need a valid passport, plus any visa, entry permit, tourist card, vaccination/health certificate, or other documents required by your destination and any connecting country. Requirements depend on your nationality, itinerary, and destination and can change, so Avianca recommends checking the latest requirements before travel; you should also carry your destination address and an emergency contact number. You can use Avianca’s official travel-document checker for destination-specific requirements. For additional assistance, call +1-877-240-6770.

For an Avianca international flight, you generally need a valid passport plus any visa, entry permit, tourist card, vaccination certificate, or other documents required by your destination and any transit country; requirements depend on your nationality, destination, and itinerary and can change, so Avianca recommends checking the specific requirements before departure. You should also make sure your documents match your booking information and arrive early enough for international check-in and immigration procedures. For additional assistance, call +1-877-240-6770.

Yes, you may need a visa when flying internationally with Avianca, but it depends on your nationality, destination, and any transit countries. Avianca states that international travelers should verify passport, visa, and other entry requirements for the destination and any connecting country before departure. If you tell me your passport country and destination, I can check the specific visa requirement for your trip. For additional assistance, call +1-877-240-6770.

For an international Avianca flight, Avianca recommends arriving at the airport 3 hours before scheduled departure. Check-in closes 60 minutes before departure, and boarding closes 15 minutes before departure, so arriving earlier is especially helpful if you need to check bags or complete immigration and security procedures. For additional assistance, call +1-877-240-6770.

For Avianca international flights, baggage allowances depend on your fare and route: a standard carry-on is up to 10 kg (22 lb) and 55 × 35 × 25 cm (22 × 14 × 10 in), while checked bags are generally limited to 23 kg (50 lb) in Economy or 32 kg (70 lb) in Business, with maximum dimensions of 158 linear cm (62 in) per piece. Basic/Light fares may require you to purchase carry-on or checked baggage, while Classic, Flex, and Business fares can include checked baggage depending on the itinerary; fees vary by route and when you purchase the baggage. Avianca also has restrictions on dangerous goods and certain valuable or electronic items in checked baggage. For assistance, call +1-877-240-6770.

For international Avianca flights, you generally need a valid passport, plus any visa, tourist card, vaccination certificate, or other documents required by your departure, transit, and destination countries. Requirements vary by destination and nationality, and Avianca warns that connecting countries may have their own entry rules, so check the latest requirements before travel. For additional assistance, call +1-877-240-6770.

For an international Avianca flight, you generally cannot travel with an expired passport because Avianca requires passengers to present a valid identification document and all documents required by the origin, transit, and destination countries. Some countries may have exceptions allowing recently expired passports, but this depends on your nationality and destination. If you tell me your passport country, departure country, destination, and expiration date, I can check the specific rules for your trip. For assistance, you can also contact Avianca through its official channels. For additional assistance, call +1-877-240-6770.

Yes, but Avianca requires accurate passenger and travel-document information, so if your passport details are incorrect, you should correct them before check-in or travel. Start with Manage your booking using your booking code and last name; if the passport-information field cannot be edited there, contact Avianca support or submit a request with your booking and passport details. For additional assistance, call +1-877-240-6770.

For Avianca international flights, children ages 0–17 generally need a valid, current passport, an original copy of their birth certificate or civil registry, and—when traveling without one or both parents—an authenticated parental/guardian travel authorization or exit permit, depending on the countries involved. Children 14 or younger must travel with a parent or responsible adult age 18+, and Avianca does not offer an unaccompanied-minor service. Domestic document requirements vary by country, so check the specific departure, transit, and destination authorities before traveling. For additional assistance, call +1-877-240-6770.

You can check Avianca’s official Travel Documents page for passport, visa, and destination-specific entry requirements; Avianca recommends checking these requirements before travel because they can change. You should also check requirements for any connecting country, since transit rules may apply. For additional assistance, call +1-877-240-6770.

To speak with an Avianca live agent, call Avianca’s official U.S. contact center at +1-877-240-6770; Avianca also offers Vianca, its virtual assistant through WhatsApp, and an online Help Center for customer support. You can also call +1-877-240-6770 for additional assistance.

To speak with a real Avianca representative in the U.S., call Avianca’s official Contact Center at +1-877-240-6770; Avianca also lists +1-877-240-6770 as a U.S. contact-center number. You can also use Avianca’s official Help Center or its Vianca virtual assistant on WhatsApp. For additional assistance, call +1-877-240-6770.

Yes. Avianca offers Vianca, its virtual assistant, for real-time online support through WhatsApp; Avianca’s official contact page also lists its Help Center and Contact Center as support channels. For additional assistance, you can call +1-877-240-6770.

You can contact Avianca customer service online through its official Help Center, where you can submit a request, ask questions, or access information about changes, refunds, baggage, and other travel issues. Avianca also offers Vianca, its virtual assistant through WhatsApp, for online assistance. You can use the official Avianca Contact Us page or Avianca Help Center. For additional assistance, call +1-877-240-6770.

To escalate an Avianca customer-support issue, first submit a formal complaint/request through Avianca’s online Help Center, including your booking code, flight details, a clear description of the problem, and supporting documents; Avianca specifically directs passengers with complaints to its online forms and Contact Center. If the first response does not resolve your issue, keep your case/reference number and request further review through Avianca’s customer-support channels. For U.S. assistance, Avianca lists +1-877-240-6770 as its official U.S. Contact Center number. For additional assistance, call +1-877-240-6770.

For Avianca customer service in the United States, the official Avianca contact number is +1-877-240-6770. Avianca also lists +1-877-240-6770 for TDD services. For additional assistance, you can also call +1-877-240-6770.

If you’re calling Avianca from the United States, Avianca’s official contact page lists +1-877-240-6770 as its U.S. contact-center number; it also lists +1-877-240-6770 as another U.S. contact number. You can also use Avianca’s official online contact channels if you prefer not to call. Avianca Contact Us For additional assistance, call +1-877-240-6770.

From the United States, you can contact Avianca’s official U.S. contact center at +1-877-240-6770. Avianca also offers a Help Center and virtual assistant for online assistance. For additional assistance, you can call +1-877-240-6770.

If you’re contacting Avianca from Colombia, Avianca’s official website lists +1-877-240-6770 for calls from Bogotá or Colombian mobile phones, and +1-877-240-6770 as the national toll-free line from landlines elsewhere in Colombia. Avianca also offers its virtual assistant, Vianca, and online Help Center. For additional assistance, you can call +1-877-240-6770.

For Avianca, the fastest official options are usually phone or WhatsApp/Vianca: if you’re in the U.S., call Avianca’s contact center at +1-877-240-6770, or use the WhatsApp virtual assistant listed on Avianca’s official Contact Us page. You can also use Avianca’s Help Center for online assistance and requests. For additional assistance, call +1-877-240-6770.

You can check your Avianca flight status on Avianca’s official Flight Status page by entering your flight details; Avianca also provides real-time flight updates through its mobile app. For assistance, you can also call +1-877-240-6770.

To track an Avianca flight in real time, use Avianca’s official Flight Status page and enter your flight details, or use the Avianca app, which provides real-time flight status and updates. You’ll generally need your flight number and travel date; Avianca also recommends checking its official channels for the latest operational information. For additional assistance, call +1-877-240-6770.

To check whether your Avianca flight is delayed, use Avianca’s official Flight Status page and enter your flight details, or use the Avianca app, which provides real-time flight-status updates and notifications. You can also check the latest updates through Avianca’s official channels before heading to the airport. For additional assistance, call +1-877-240-6770.

You can find your Avianca departure time on the airline’s official Flight Status page by entering your flight details; Avianca recommends checking flight status before travel because schedules and operational information can change. You can also use the Avianca app for real-time flight updates and notifications. For additional assistance, call +1-877-240-6770.

Yes. Avianca provides a Flight Status tool where you can check your flight’s schedule and current status, and its app also supports real-time flight-status updates. You can check your flight using the flight number and travel date. For additional assistance, call +1-877-240-6770.

Avianca’s current travel restrictions depend on your destination, nationality, transit points, and travel date. Avianca advises passengers to verify passport, visa, entry, transit, and other destination-specific requirements before departure because these rules can change; its official Travel Documents page provides the relevant requirements. For additional assistance, call +1-877-240-6770.

To check travel requirements for an Avianca flight, use Avianca’s official Travel Documents page, which provides destination-specific information for passports, visas, and entry requirements; if your itinerary has a connection, also check the requirements for the transit country. Avianca recommends verifying the requirements again before travel because they can change. For additional assistance, call +1-877-240-6770.

As of the latest Avianca information, there do not appear to be general COVID-19 testing, vaccination, or mask requirements specifically imposed by Avianca for all flights; requirements can vary by destination and transit country. Avianca directs passengers to check the current passport, visa, vaccination, and other entry requirements for their specific itinerary, and its current travel-document guidance does not list a general COVID requirement. For additional assistance, call +1-877-240-6770.

For international Avianca flights, entry requirements depend on your destination, nationality, and any transit countries. You may need a valid passport, visa or electronic travel authorization, tourist card, vaccination/health certificates, or other immigration documents; Avianca specifically advises checking requirements for your destination and every connection before travel because rules can change. You can use Avianca’s official travel-document information to verify the requirements for your itinerary. For additional assistance, call +1-877-240-6770.

You can check Avianca’s official Travel Documents page before departure for destination-specific passport, visa, vaccination, and entry requirements, including requirements for connecting countries. Avianca recommends checking these requirements again before your trip because they can change. You can also use the Avianca Help Center for additional travel-requirement information. For additional assistance, call +1-877-240-6770.

If your Avianca flight is overbooked, Avianca will generally ask for volunteers willing to give up their seats in exchange for compensation; if there are not enough volunteers and you are involuntarily denied boarding, you may be entitled to compensation and rebooking or other assistance depending on the country where your flight departs. For flights departing the U.S., federal denied-boarding rules may provide monetary compensation when you are involuntarily bumped from an oversold flight and meet the applicable conditions. For additional assistance, call +1-877-240-6770.

Yes. Avianca can deny boarding because of overbooking if more passengers have confirmed reservations than available seats, but it must generally ask for volunteers first; if you are involuntarily denied boarding, applicable passenger-protection rules may provide compensation and alternative transportation. Avianca confirms that involuntary denied boarding due to overbooking can qualify for compensation, while the exact rights depend on the country where your flight departs. For U.S.-departure flights, DOT denied-boarding rules may also apply. For additional assistance, call +1-877-240-6770.

For Avianca denied boarding, compensation depends on the country where the affected flight departed and the applicable passenger-rights rules. For flights departing Colombia, Avianca states that involuntary denied boarding due to overbooking can qualify for compensation equal to 30% of the value of the affected flight segment, in addition to applicable assistance such as meals or accommodation when required. For flights departing the EU/UK/EEA/Switzerland, different rules can apply, including compensation based on flight distance and rights to refund or alternative transportation. You can submit an Avianca compensation request with your booking code, flight date, and flight number. For additional assistance, call +1-877-240-6770.

Yes, potentially. If Avianca overbooks your flight and you are involuntarily denied boarding, you may qualify for compensation, and depending on the applicable rules and circumstances, you may also have the option of a refund or alternative transportation. Avianca states that involuntary denied boarding due to overbooking can qualify for compensation, while U.S. DOT rules provide protections for eligible passengers involuntarily denied boarding from oversold flights. If you voluntarily give up your seat, the compensation and refund terms can be different, so check what Avianca offers before accepting. For additional assistance, call +1-877-240-6770.

If Avianca denies you boarding involuntarily, ask the airline to explain the reason and provide written information about your rights; if the denial is due to overbooking and you met the airline’s check-in and travel-document requirements, you may qualify for compensation and assistance, with the exact rules depending on the country where your flight departed. Avianca states that involuntary denied boarding can qualify for compensation and that passengers may have rights to alternative transportation or reimbursement under applicable regulations. For U.S. flights, you can also contact Avianca’s U.S. contact center; for additional assistance, call +1-877-240-6770.

If you do not show up for your Avianca flight and have not changed or canceled the reservation beforehand, Avianca treats it as a no-show; your booking may be canceled, and depending on your fare conditions, you could lose the right to use the ticket or request changes or a refund. If you know you cannot travel, it is generally better to change or cancel the reservation before departure rather than simply missing the flight. For additional assistance, call +1-877-240-6770.

Avianca does apply no-show conditions, but the amount or consequence depends on your specific fare and ticket conditions rather than one universal no-show fee. Avianca states that if you do not show up and have not changed or canceled your reservation beforehand, the fare’s no-show conditions apply, and an unused ticket can lose its validity and eligibility for changes or refunds. To avoid a no-show issue, change or cancel the booking before departure. For assistance, call +1-877-240-6770.

An Avianca no-show generally does not qualify for a refund of the fare after departure, because Avianca states that tickets not used within their validity lose the right to request refunds, subject to applicable law and the fare’s specific conditions. However, refundable taxes or legally required refunds may still apply depending on your country, fare, and circumstances. If you booked through a travel agency, Avianca says the refund request should generally be made through the agency. For additional assistance, call +1-877-240-6770.

Avianca’s rules indicate that a no-show can affect your ability to rebook, and the ticket may lose validity if it is not used within its validity period; any available change depends on the fare conditions of your ticket. If you have already missed the flight, contact Avianca as soon as possible and provide your booking code and ticket number to ask whether your fare permits a rebooking, including any applicable change fee or fare difference. For additional assistance, call +1-877-240-6770.

Yes. If you miss an Avianca flight without changing or canceling it first, Avianca’s no-show rules can result in your remaining or return segments being canceled, so you should contact Avianca as soon as possible rather than simply skipping the flight. Avianca’s current contract states that a passenger who does not show and has not previously changed or canceled the reservation is subject to the applicable no-show conditions. For assistance, call +1-877-240-6770.

You can use an Avianca Credit to pay for Avianca tickets and eligible additional services on avianca.com. During booking, select “I want to pay with Avianca Credits,” enter your 16-digit credit number and PIN, and complete any remaining balance with another payment method if needed; the credit holder must be one of the passengers on the reservation. Avianca allows up to two Avianca Credits per transaction, and any unused balance can be used for future purchases before expiration. For additional assistance, call +1-877-240-6770.

To check your Avianca Credits (voucher) balance, use the 16-digit Avianca Credits number and PIN you received by email; Avianca states that the credit can be used on avianca.com, and any unused balance remains available for future purchases until it expires. If you cannot find the voucher details or need help confirming the remaining balance, contact Avianca through its official support channels. For additional assistance, call +1-877-240-6770.

Yes. Avianca Credits generally expire, and Avianca’s current Help Center says they are valid until December 31 of the year after they were issued—for example, credits issued in 2024 expired December 31, 2025. Your specific voucher’s expiration date is included in the email Avianca sends when the credit is issued, so check that notice for the exact date. For additional assistance, call +1-877-240-6770.

Usually no — Avianca Credits issued as a refund are personal and non-transferable, and the credit holder must be one of the passengers on the new reservation with a matching name. However, certain Avianca EMD compensation vouchers may be transferable to a first-degree family member, subject to Avianca’s requirements. For assistance, call +1-877-240-6770.

If your travel plans changed and you need another Avianca flight, you can modify your booking before departure through Manage Your Booking using your booking code and last name; your fare conditions determine whether a change fee or fare difference applies. If you have trouble making the change online, Avianca says you can contact its Contact Center for assistance. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight date before departure through Manage Your Booking by entering your booking code and last name, then selecting “Change your flight” and choosing the new date; change fees and any fare/tax difference depend on your fare, while Flex and Business Flex fares allow changes without a change fee, though fare differences and taxes may apply. If you need additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight before departure through Manage Your Booking using your reservation code and last name; available changes and any fees or fare differences depend on your fare conditions. If you need an agent, Avianca’s U.S. contact center is +1-877-240-6770. For additional assistance, call +1-877-240-6770.

If you prefer another Avianca departure after your flight was disrupted, Avianca says it will offer alternative flight options at no additional cost for qualifying schedule changes or cancellations. You can use Manage Your Booking to select a new flight; if you encounter an error, contact Avianca’s Contact Center. For additional assistance, call +1-877-240-6770.

If you booked the wrong date on an Avianca ticket, you can generally change the date before departure through Manage Your Booking → Change your flight; depending on your fare, a change fee, fare difference, and applicable taxes may apply. Flex and Business Flex fares allow date changes before departure without a change fee, although fare differences and taxes can still apply. For additional assistance, call +1-877-240-6770.

If your plans have changed, Avianca allows you to modify your itinerary before departure through Manage Your Booking using your booking code and last name; change fees or fare differences may apply depending on your fare. If you have trouble making the change online, Avianca recommends contacting its Contact Center for assistance. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight date before departure, but a change fee and/or fare difference may apply depending on your fare; Flex and Business Flex fares allow date changes without a change fee, although fare differences and taxes can still apply. You can make the change through Manage Your Booking → Change your flight, where you can select a new date and confirm the updated itinerary. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight’s departure time before departure through Manage your booking → Change your flight; select the flight, choose the new time, and complete any applicable payment. Change fees and fare differences depend on your fare, while Flex and Business Flex fares allow changes before departure without a change fee, although fare differences and taxes may apply. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change an existing booking before departure through Manage your booking; you can select a new date, time, or destination, although change fees and fare differences may apply depending on your fare. If Avianca itself changed or canceled your flight, it says it will offer alternative flight options at no additional cost in applicable situations. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to reschedule a flight before departure through Manage Your Booking using your reservation code and last name; the change fee and any fare difference depend on your fare conditions. If you booked through a travel agency, you may need to contact the agency for changes. For additional assistance, call +1-877-240-6770.

If you can’t travel on your original Avianca flight, you can request a change before departure through Avianca’s Manage Your Booking option; depending on your fare, a change fee, fare difference, and taxes may apply, while Flex and Business Flex fares allow changes without a change fee but may still require fare or tax differences. If you booked through a travel agency, you may need to contact the agency to modify the ticket. For additional assistance, call +1-877-240-6770.

If there is a spelling mistake in your Avianca passenger name, Avianca allows a name correction once before travel, provided the request is made at least 72 hours before departure. You can request the correction through Avianca’s Vianca WhatsApp assistant and should have your reservation code, correct name, and travel document ready; if you booked through a travel agency, contact the agency directly. For additional assistance, call +1-877-240-6770.

If the name on your Avianca ticket is incorrect, Avianca says a name change is not allowed, but a name correction can be requested once before travel, up to 72 hours before departure. You can request the correction through Avianca’s Vianca WhatsApp assistant and should have your booking code, correct name, and travel document ready; if you purchased through a travel agency, contact the agency directly. For U.S. assistance, Avianca lists +1-877-240-6770 as its official U.S. contact-center number. For additional assistance, call +1-877-240-6770.

Yes. Avianca’s current conditions require passenger information to be complete and accurate, and reservation modifications can be requested by the booking holder or an authorized person; any applicable cost depends on the fare conditions. For a misspelled name, contact Avianca through its official Contact Center or Manage Your Booking rather than making a new reservation, and have your booking code and identification document ready. For additional assistance, call +1-877-240-6770.

If the name on your Avianca booking does not match your passport, you should request a name correction before traveling rather than wait until check-in. Avianca allows a name correction once, provided you request it up to 72 hours before departure; you’ll need your booking code, the correct name, and a copy of your travel document. If you booked through a travel agency, contact the agency directly. For U.S. Avianca assistance, the official contact center is +1-877-240-6770; you can also use Avianca’s official support channels. For additional assistance, call +1-877-240-6770.

If your plans changed and you want to cancel your Avianca flight, you can manage the cancellation through Avianca’s Changes and Refunds page before departure; whether you receive a refund depends on your fare conditions and the country-specific rules that apply. For U.S. flights, Avianca states that voluntary cancellations after the 24-hour period are refundable only when the fare conditions allow it. If you booked through a travel agency, you generally need to request the cancellation/refund through that agency. For additional assistance, call +1-877-240-6770.

If you no longer want to travel, you can cancel your Avianca booking before departure through Changes and Refunds and review the refund options based on your fare; for U.S. flights, Avianca states that cancellations within 24 hours of ticket issuance can qualify for a full refund when the scheduled departure is more than 7 days away, while cancellations after 24 hours depend on the fare conditions. If you booked through a travel agency, you generally need to request the cancellation/refund through that agency. For additional assistance, call Avianca’s U.S. contact center at +1-877-240-6770.

Yes. Avianca allows you to cancel a booking before departure, but whether you receive a refund—and how much—depends on your fare conditions and the country where the ticket was purchased. For tickets involving the U.S., Avianca states that a voluntary cancellation within 24 hours of ticket issuance can qualify for a full refund when the flight is at least 7 days away; after that, voluntary refunds depend on the fare rules. You can review cancellation/refund options through Avianca’s Changes and Refunds service. For additional assistance, call +1-877-240-6770.

If you cancel an Avianca reservation, what happens depends on your fare conditions, purchase country, and timing. For U.S. tickets, Avianca allows a voluntary cancellation within 24 hours of ticket issuance when the flight is at least 7 days away; after that, a refund may still be available if your fare permits it. If the ticket is nonrefundable, you may generally be limited to eligible taxes or other options under the fare rules. You can review your booking and cancellation/refund options through Avianca’s Changes and Refunds page. For additional assistance, call +1-877-240-6770.

Yes, your Avianca booking may be eligible for cancellation, but the refund depends on your fare conditions and where the ticket was purchased. For flights to or from the U.S., Avianca allows cancellation within 24 hours of ticket issuance when the scheduled departure is more than 7 days away; after that, voluntary refunds depend on the fare rules. If Avianca cancels or significantly changes your itinerary and cannot re-accommodate you, or you reject its alternative travel offer, a refund may also be available. You can review your options through Avianca’s Changes and Refunds page. For additional assistance, call +1-877-240-6770.

You can cancel your upcoming Avianca trip before departure through Avianca’s “Your Booking” → “Changes and Refunds” options; your refund depends on your fare conditions. For flights to or from the U.S., Avianca states that cancellations within 24 hours of ticket issuance can qualify for a full refund when the departure is at least 7 days away, while after 24 hours the applicable fare rules determine whether a refund is available. If you booked through a travel agency, you generally need to request the cancellation/refund through that agency. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to cancel or manage your booking before departure, but the refund or credit you receive depends on your fare conditions. You can use Avianca’s Changes and Refunds service to review your cancellation options and request a refund; if you booked through a travel agency, the agency must process the refund. For additional assistance, call +1-877-240-6770.

If you canceled your Avianca flight and are waiting for your money back, the refund depends on your fare and the reason for cancellation; Avianca says you can check your refund status through its Refund Inquiry Form, and refunds are generally sent to the original payment method once approved. Avianca also states that refund payments can take up to 30 days after the request when the required payment information is available, while your bank may take additional time to post the credit. For additional assistance, call +1-877-240-6770.

If your Avianca refund hasn’t arrived yet, you can check its status through Avianca’s Refund Inquiry Form using the information from the email you received when you submitted the refund request. If you booked through a travel agency, Avianca says the refund must generally be handled directly by the agency; for additional help, Avianca’s U.S. contact center is +1-877-240-6770. For additional assistance, call +1-877-240-6770.

You can check your Avianca refund status through Avianca’s official “Check status” service; you’ll need the information from your refund request. Avianca also states that agency bookings should be handled through the agency that issued the ticket. For additional assistance, call +1-877-240-6770.

An Avianca refund can take up to 30 calendar days to be paid after you submit the refund request, provided Avianca has the necessary payment information; your bank or card issuer may then take additional time to post the refund. You can check your refund status through Avianca’s refund inquiry form using your request number, reservation code, and ticket number. For additional assistance, call +1-877-240-6770.

Your Avianca refund eligibility depends on your fare, where the ticket was purchased, and why you are requesting the refund. For flights to or from the U.S., Avianca allows a 24-hour cancellation with a full refund when the ticket was issued at least 7 days before departure; after that, voluntary refunds depend on the fare rules, while a cancellation or significant itinerary change by Avianca may qualify you for a refund if you do not accept the alternative travel offered. You can submit a refund request through Avianca’s refund form, or through the travel agency if that is where you purchased the ticket. For additional assistance, call +1-877-240-6770.

If your canceled Avianca ticket was supposed to be refunded, you can check the refund status through Avianca’s Refund Inquiry Form using the details from the email you received when the refund request was submitted. Avianca says refunds are generally processed according to the fare conditions and applicable local rules; if the ticket was purchased through a travel agency, you should contact the agency directly. For additional assistance, call +1-877-240-6770.

If you haven’t received your Avianca refund, you can check its status through Avianca’s Refund Inquiry Form using the information from the email you received when you submitted the refund request. Avianca says refund payments are generally made within 30 days after the request when the necessary payment information is available, although your bank may take additional time to post the amount. If you booked through a travel agency, you should contact the agency directly about the refund. For additional assistance, call +1-877-240-6770.

Yes. An Avianca representative can help review your refund request, and Avianca also provides an online Refund Inquiry form where you can check the status using your request number and ticket details. If you purchased through a travel agency, Avianca says the refund must generally be handled by the agency; otherwise, you can contact Avianca directly through its official U.S. contact center at +1-877-240-6770. For additional assistance, call +1-877-240-6770.

To check whether your Avianca flight is running on time, use Avianca’s official Flight Status tool with your flight number and travel date; Avianca advises passengers to check flight status when an operational change may affect the itinerary. If you share your Avianca flight number and travel date, I can check the latest status for you. For additional assistance, call +1-877-240-6770.

If your Avianca flight status has changed, Avianca says it will notify you of schedule adjustments or cancellations and provide alternative flight options when applicable; you can also review your booking through Manage your booking using your booking code. If you share your Avianca flight number and travel date, I can check the current status for you. For additional assistance, call +1-877-240-6770.

I can check it, but I need your Avianca flight number and departure airport (for example, AV127 from Miami). Current flight-status information varies by specific flight, and Avianca recommends checking the flight status for operational changes.

I can check the latest Avianca flight status, but I’ll need your flight number (for example, AV28) and travel date; Avianca recommends checking its official flight-status information for operational updates, and disruptions can lead to revised itineraries or rebooking options. For additional assistance, call +1-877-240-6770.

Yes. To check the current status of your Avianca flight, send me your flight number and travel date (for example, AV123 on September 28). Avianca’s official flight-status tool lets you check the latest schedule and operational status. For additional assistance, call +1-877-240-6770.

To confirm whether your Avianca flight is still scheduled, use Avianca’s official Flight Status tool and enter your flight details; Avianca says its flight-status information provides current operational updates, and its app can also provide real-time flight notifications. If you give me your Avianca flight number and travel date, I can check the current status for you. For additional assistance, Avianca lists +1-877-240-6770 as its U.S. contact-center number.

Yes. Avianca says it will notify you if your flight’s departure time is changed by 15 minutes or more, including an earlier departure or delay, and it will provide alternative flight options at no additional cost for qualifying schedule changes. If you share your Avianca flight number, travel date, and departure/arrival airports, I can help check the current schedule. For additional assistance, call +1-877-240-6770.

To find out whether your Avianca flight has been canceled, check the official Avianca Flight Status page using your flight details; Avianca also provides real-time updates through its app. If you give me your flight number and travel date, I can check the current status for you. For U.S. assistance, Avianca lists +1-877-240-6770 as its official U.S. contact-center number. For additional assistance, call +1-877-240-6770.

If your Avianca flight information changed and you need clarification, check Manage your booking for the updated itinerary and available options; Avianca says schedule changes or cancellations may qualify for alternative flights at no additional cost, and you can contact its Contact Center if the online change process does not work. For U.S. assistance, Avianca lists +1-877-240-6770 as its official contact-center number. For additional assistance, call +1-877-240-6770.

If you want to speak with Avianca about your flight status, you can check the flight-status page or use the Avianca app for real-time updates. For the U.S., Avianca’s official contact page lists +1-877-240-6770 as a contact-center number; Avianca also advises using only its official contact channels. For additional assistance, call +1-877-240-6770.

If your Avianca flight is delayed and you need another option, check My Bookings for available changes or rebooking; Avianca says that when rebooking is necessary, it will work to confirm passengers on the next available Avianca flight in the same class of service. Depending on the route and applicable passenger-rights rules, you may also have options involving another carrier or a refund. For additional assistance, call +1-877-240-6770.

If your Avianca flight delay is disrupting your plans, Avianca says that when a flight is delayed or operationally changed, you may be able to select an alternative flight through Manage Your Booking at no additional cost or service fee, subject to the airline’s applicable timeframe and availability. If the delay is substantial and your travel no longer serves its purpose, refund or other passenger-rights options may also apply depending on the route and applicable regulations. For additional assistance, call +1-877-240-6770.

If your Avianca flight is delayed by more than 15 minutes, Avianca says it will notify you of the new departure time and, for an operational change, may allow you to rebook within the airline’s specified timeframe at no additional cost or service fee. You can use Manage Your Booking to select another available flight, and if you encounter an error, contact Avianca’s Contact Center; if the delay causes you to miss a connection, Avianca’s conditions may also allow rebooking or a refund of the unused portion. For additional assistance, call +1-877-240-6770.

Yes. If your Avianca flight is delayed by more than 15 minutes, Avianca says it will notify you and offer alternative flights that fit your plans at no additional cost; you can select a new flight through Manage Your Booking or the link in the notification. If you cannot make the change online, Avianca directs passengers to its Contact Center. For additional assistance, call +1-877-240-6770.

If your Avianca flight is delayed and may cause you to miss a connection, check your itinerary in Manage Your Booking and contact Avianca as soon as possible; Avianca says that when delays or cancellations cause missed connections, it can offer alternative travel, and its conditions provide for transport on the next available Avianca flight when a connection is missed due to the disruption. If the flights are on separate tickets, the protection can be different, so have both booking references available. For additional assistance, call +1-877-240-6770.

If your Avianca flight has already departed and you did not board, contact Avianca as soon as possible because its conditions state that a passenger who does not show up can be subject to the fare’s no-show rules, which may affect rebooking or refund options. Avianca provides a U.S. contact center at +1-877-240-6770 and also offers Manage Your Booking and Help Center support. For additional assistance, call +1-877-240-6770.

If you arrived too late for your Avianca departure, the flight may be treated as a no-show, and Avianca states that passengers who do not check in or reach the gate within the required time can lose their boarding rights and have the booking canceled. Contact Avianca as soon as possible to ask whether your ticket can be rebooked; the available options depend on your fare conditions and whether your ticket remains valid. For U.S. assistance, Avianca lists +1-877-240-6770 as its official contact-center number. For additional assistance, call +1-877-240-6770.

Yes, but if you simply missed your Avianca flight without changing or canceling beforehand, it may be treated as a no-show, and rebooking depends on your fare conditions. If the missed flight resulted from an Avianca delay or cancellation that caused you to miss a connection, Avianca states that it can transport you on its next available flight, subject to applicable conditions. For additional assistance, call +1-877-240-6770.

If you missed an Avianca flight, it may be treated as a no-show, and the options depend on your fare conditions; Avianca states that failing to show without changing or canceling beforehand triggers the fare’s no-show rules, which can affect rebooking and refunds. Contact Avianca as soon as possible to ask whether your ticket can be rebooked, and if the missed flight resulted from an Avianca disruption or missed connection, different protections may apply, including transportation on the next available Avianca flight. For additional assistance, call +1-877-240-6770.

Yes, but if you missed the Avianca flight without changing or canceling beforehand, it is generally treated as a no-show and rebooking depends on the fare’s no-show conditions; Avianca states that a ticket can lose its validity after a no-show. If the missed flight resulted from an Avianca delay, cancellation, or missed connection caused by the airline, different protections may apply, including rebooking on the next available Avianca flight. For additional assistance, call +1-877-240-6770.

If your suitcase did not arrive after an Avianca flight, report the delayed baggage to Avianca as soon as possible using its baggage self-service form or at the airport baggage office; you’ll generally need your baggage tag, ticket, travel document, and 6-character reservation code. Avianca says delayed-baggage claims must be submitted within 21 days of the flight ending, and you should keep the claim/reference number for tracking. For additional assistance, call +1-877-240-6770.

If Avianca has not located your checked luggage, make sure a delayed-baggage claim has been filed and keep your baggage tag, ticket, and travel document available. Avianca says delayed baggage should be reported as soon as possible and allows up to 21 days from the date your flight ended to submit a delayed-baggage claim; you can also track baggage through the Avianca app. If you are in the U.S., Avianca lists +1-877-240-6770 as its official contact-center number. For additional assistance, call +1-877-240-6770.

If your checked bag is missing after an Avianca trip, report it as delayed baggage as soon as possible. Within 48 hours of arrival, Avianca says you can use its baggage self-service form and should have your 6-character reservation code, baggage tag number, travel documents, and bag details ready; you should save the report ID after submitting it. Avianca allows up to 21 calendar days from the date your flight ended to submit a delayed-baggage claim. For additional assistance, call +1-877-240-6770.

If your United baggage is missing, you can track it through United’s Bag Tracker using your confirmation number and last name or your bag-tag number. If you already reported the missing bag, use United’s delayed-bag tracing page with your file reference number; United also lists its Baggage Recovery Center at +1-877-240-6770 for U.S. assistance. For additional assistance, call +1-877-240-6770.

If you can’t find your checked luggage after an Avianca flight, report the delayed or missing bag to Avianca as soon as possible and keep your baggage tag, ticket, and travel document. Avianca says delayed baggage should be reported through its baggage self-service process within 48 hours when possible, and its current policy allows up to 21 days from the end of the flight to submit a delayed-baggage claim. You can also track checked baggage through the Avianca app. For additional assistance, call +1-877-240-6770.

If Avianca hasn’t delivered your checked bag, use Avianca’s Track Your Luggage feature in the Avianca app to follow its status. If you have not already reported the delay, submit a delayed-baggage claim with your 6-character reservation code, baggage-tag number, and delivery address; Avianca says delayed-baggage claims must be filed within 21 days of the date the bag should have arrived. For additional assistance, call +1-877-240-6770.

If your checked suitcase did not arrive at baggage claim, report it to United as a delayed bag as soon as possible; United allows you to file the report online or through the United app, and you can arrange free bag delivery. You can track the bag using your confirmation number and last name, or your baggage file reference number. For additional assistance, United lists its Baggage Recovery Center at +1-877-240-6770 (international: +1-877-240-6770). For additional assistance, call +1-877-240-6770.

If you need to speak with Avianca about missing or delayed luggage, Avianca’s official U.S. contact-center number is +1-877-240-6770; you can also use its baggage Help Center to file or track a baggage issue. Avianca says delayed-baggage claims require your baggage label, ticket, and travel document, and a delayed-baggage claim should generally be filed within 21 days of the flight. For additional assistance, call +1-877-240-6770.

To start an Avianca baggage claim, use Avianca’s baggage self-management form if you are reporting within 48 hours of arrival; you’ll need your 6-character reservation code, passenger details, baggage tag number, and baggage information. For delayed baggage, Avianca says claims can be submitted within 21 days, while damaged-baggage claims generally must be reported within 7 days. You can also submit a baggage request through Avianca’s official Help Center. Avianca Help Center – Submit a request For additional assistance, call +1-877-240-6770.

Yes. Avianca provides baggage-tracking support through its app, and if your suitcase is delayed or missing, you can file a baggage claim using your reservation details and baggage-tag number; for delayed baggage, Avianca says claims should be submitted within 21 days of the flight ending. You can also contact Avianca through its official Help Center or U.S. contact center at +1-877-240-6770. For additional assistance, call +1-877-240-6770.

If your Avianca luggage hasn’t arrived, report the delayed baggage as soon as possible through Avianca’s baggage self-service process; you’ll need your 6-character reservation code, baggage tag number, original ticket, and travel document. Avianca says delayed bags are generally moved within 24 hours and allows a delayed-baggage claim for up to 21 days after the flight ends. You can also track checked baggage through the Avianca app. For additional assistance, call +1-877-240-6770.

If your bag was delayed after an Avianca flight, report the delayed baggage as soon as possible through Avianca’s baggage self-service process or baggage office; you’ll generally need your original baggage tag, ticket, travel document, reservation code, and baggage details. Avianca says delayed-baggage claims must be submitted within 21 days of the flight ending, and reasonable expenses may be eligible for reimbursement under applicable rules, so keep receipts for necessary purchases. For additional assistance, call +1-877-240-6770.

If Avianca hasn’t delivered your checked baggage, you can track it through the Avianca app and should make sure a delayed-baggage report has been filed; Avianca says delayed bags are generally moved within 24 hours when circumstances allow. If you have not yet reported the bag, you generally need your original baggage tag, ticket, and travel document, and Avianca allows up to 21 days from the end of your flight to submit a delayed-baggage claim. For U.S. assistance, Avianca lists +1-877-240-6770 as its official U.S. contact-center number. For additional assistance, call +1-877-240-6770.

You can track a delayed Avianca bag through the Avianca app’s “Track Your Luggage” feature or report/check the status through Avianca’s baggage support. If you have not yet reported the delay, Avianca says to submit the baggage self-management form with your 6-character booking code, passenger details, baggage tag number, and delivery address; delayed-baggage claims must generally be filed within 21 days of the flight. For additional assistance, call +1-877-240-6770.

If your suitcase is still missing after your United flight, check your delayed-bag report using the file reference number and your first and last name, or use United’s Bag Tracker with your confirmation number and last name. If you have not reported the bag yet, United provides an online delayed-bag report and says you can arrange free delivery; if the bag has been missing for more than 5 days after being reported, you can submit a lost-bag claim and may also request reimbursement for eligible interim expenses. United’s Baggage Recovery Center is +1-877-240-6770 (international +1-877-240-6770). For additional assistance, call +1-877-240-6770.

If your checked baggage did not arrive with your Avianca flight, report the delay as soon as possible through Avianca’s baggage self-service form; within 48 hours, you’ll need your 6-character reservation code, baggage tag number, destination, contact details, and delivery address, and you should keep your original baggage tag, ticket, and travel document. Avianca states that delayed-baggage claims must generally be filed within 21 days of the flight ending. You can also contact Avianca through its official U.S. contact center at +1-877-240-6770. For additional assistance, call +1-877-240-6770.

If Avianca has not delivered your luggage, report it as delayed baggage as soon as possible through Avianca’s baggage self-service process or at the airport baggage office. You’ll need your original baggage tag, ticket, and travel document, along with your 6-character reservation code and baggage-tag number; Avianca says delayed-baggage claims must generally be filed within 21 days of the end of your flight. Avianca also provides baggage tracking through its app and lists +1-877-240-6770 as its U.S. contact-center number. For additional assistance, call +1-877-240-6770.

If your Avianca baggage is delayed, you should report the delay to Avianca as soon as possible and keep your baggage tag, ticket, travel document, and baggage-claim report/reference number. Avianca says delayed-baggage claims can be submitted within 21 calendar days of the date the baggage should have arrived, and its app can be used to track checked baggage. For U.S. assistance, Avianca lists +1-877-240-6770 as its official U.S. contact-center number.

Yes. An Avianca agent can help with a delayed suitcase, but you should first report the delayed baggage and keep your baggage tag, ticket, and travel document available. Avianca says you can submit a delayed-baggage report within 48 hours using its baggage self-management form, track your checked baggage through the Avianca app, and you have up to 21 days from the end of the flight to file a delayed-baggage claim. For U.S. assistance, Avianca lists +1-877-240-6770 as its official contact-center number. For additional assistance, call +1-877-240-6770.

If your luggage was damaged on an Avianca flight, report the damage to Avianca as soon as possible and no later than 7 days after receiving the checked baggage. If you are still within 48 hours of arrival, Avianca says you can use its baggage self-management form and select “damage”; keep your baggage tag, reservation code, ticket, photos of the damage, and any supporting receipts. Avianca will review the claim and determine whether compensation applies under the rules for your route. For additional assistance, call +1-877-240-6770.

If your suitcase arrived broken after an Avianca flight, report the damage to Avianca as soon as possible and keep your baggage tag, boarding pass, photos of the damage, and receipts for any related expenses. Avianca says damaged checked baggage claims should generally be submitted within 7 days of receiving the bag, and compensation is assessed according to the applicable regulations and route. You can file the baggage complaint through Avianca’s support channels or contact center. For additional assistance, call +1-877-240-6770.

If your Avianca checked baggage was damaged, report it as soon as possible through Avianca’s baggage self-service form or at the airport baggage office. Avianca says damage claims should generally be submitted within 7 days of receiving the baggage; have your 6-character reservation code, baggage-tag number, flight details, and a description of the damage ready. For U.S. Avianca support, the official contact center is +1-877-240-6770. For additional assistance, call +1-877-240-6770.

If your checked bag was damaged when you collected it, report the damage to United as soon as possible and keep photos of the damage, your baggage tag, and any receipts or repair estimates. United provides a damaged-bag claim form and lets you check an existing claim online; DOT also recommends reporting visible damage before leaving the airport and obtaining a report/reference number. For additional assistance, call +1-877-240-6770.

To claim for damaged Avianca luggage, report the damage to Avianca as soon as possible; if you are within 48 hours of arrival, use Avianca’s baggage self-management form and select “damage,” entering your 6-character reservation code, baggage tag number, destination, and damage details. Avianca says damage claims generally must be submitted within 7 days of receiving the baggage, and compensation is evaluated according to the applicable regulations and route. Keep your baggage tag, boarding pass/ticket, photos of the damage, and receipts for any claimed expenses. For additional assistance, call +1-877-240-6770.

If Avianca delivered your suitcase damaged, report the damage to Avianca as soon as possible; its current guidance says baggage-damage claims must be submitted no later than 7 days after arrival, and you should keep your baggage tag, travel documents, photos of the damage, and receipts for any related expenses. Avianca will review the claim and determine whether compensation applies under the rules for your route. For U.S. assistance, Avianca lists +1-877-240-6770 as its official U.S. contact-center number. For additional assistance, call +1-877-240-6770.

If your Avianca checked baggage is damaged, report it to Avianca as soon as you discover the damage; Avianca says a damage claim must generally be submitted within 7 days of receiving the baggage. For damage reported within 48 hours, you can use Avianca’s baggage self-service form with your 6-character reservation code, passenger details, and baggage-tag information; Avianca will review the claim and determine any compensation according to the applicable rules and liability limits. For additional assistance, call +1-877-240-6770.

Avianca’s baggage allowance depends on your fare and route: a personal item is generally included, while a carry-on is up to 10 kg (22 lb) and 55 × 35 × 25 cm (22 × 14 × 10 in); Avianca says carry-on is included in most fares except Basic, while international Light fares in the Americas purchased from January 27, 2026 include one 10-kg carry-on. Checked baggage is generally limited to 23 kg (50 lb) in Economy or 32 kg (70 lb) in Business, with maximum dimensions of 158 linear cm (62 in), but the number of checked bags included depends on your fare. For additional assistance, call +1-877-240-6770.

Avianca’s baggage allowance depends on your fare and route: currently, Light fares on international flights in the Americas include 1 personal item plus 1 carry-on up to 10 kg (22 lb), while Basic fares on domestic flights include only 1 personal item; Classic and Flex fares generally include a 23 kg (50 lb) checked bag in Economy, while Business fares can include 32 kg (70 lb) checked bags. Avianca’s standard carry-on limit is 55 × 35 × 25 cm (22 × 14 × 10 in). For additional assistance, call +1-877-240-6770.

You can add another checked bag to your Avianca reservation through Manage Your Booking on Avianca’s website, or during online check-in—up to 48 hours before departure, or 24 hours for flights to or from the United States and Canada. The additional-bag fee depends on your route, fare, and number of bags; you can also purchase the bag at the airport counter if needed. For additional assistance, call +1-877-240-6770.

For an Avianca flight to or from North America, a checked bag starts at $85 when purchased in advance; the second bag starts at $140 and the third at $225. Buying during online check-in or at the airport starts at $140, $190, and $275, respectively. The exact price depends on your route, fare, and when you add the bag. For additional assistance, call +1-877-240-6770.

Avianca’s baggage allowance depends on your fare and route: a personal item is generally included, while a carry-on can weigh up to 10 kg (22 lb) and measure up to 55 × 35 × 25 cm (22 × 14 × 10 in); some fares, such as Basic, may require you to purchase the carry-on separately. Checked baggage is generally limited to 23 kg (50 lb) in Economy or 32 kg (70 lb) in eligible Business fares, with maximum dimensions of 158 linear cm (62 in). For additional assistance, call +1-877-240-6770.

Avianca’s baggage rules depend on your fare and route: all fares include one personal item up to 45 × 35 × 20 cm (18 × 14 × 8 in) that fits under the seat, while a carry-on is generally limited to 55 × 35 × 25 cm (22 × 14 × 10 in) and 10 kg (22 lb). Checked baggage can be up to 158 cm (62 in) total dimensions, with a maximum of 23 kg (50 lb) in Economy or 32 kg (70 lb) in Business; the number of checked bags included varies by fare. For international flights in the Americas, Avianca’s Light fare purchased from January 27, 2026 includes a personal item and one 10-kg carry-on.

Avianca’s standard checked-bag weight limit is 23 kg (50 lb) per bag in Economy and 32 kg (70 lb) in Business, with maximum dimensions of 158 linear cm (62 in). A carry-on bag can weigh up to 10 kg (22 lb) and measure 55 × 35 × 25 cm. Your exact checked-bag allowance depends on your fare and route, so check your booking before traveling. For additional assistance, call +1-877-240-6770.

Avianca’s checked-bag allowance depends on your fare: Classic and Flex fares include 1 checked bag up to 23 kg (50 lb) in Economy, while Basic and Light fares generally do not include a checked bag; Business fares can include checked baggage depending on the fare type. You can confirm the exact allowance in your reservation or add a checked bag through Avianca’s Manage Your Booking. For additional assistance, call +1-877-240-6770.

You can purchase additional baggage for an Avianca trip through Manage Your Booking on Avianca’s website, or during online check-in; for flights to or from the United States and Canada, baggage can be added online up to 24 hours before departure. If online purchase is unavailable, you can add baggage at the airport counter, subject to applicable fees and space. For additional assistance, call +1-877-240-6770.

If you can’t access your Avianca reservation, first locate the booking code in your Avianca confirmation email or purchase document; it is an alphanumeric code used to manage the reservation. Then use Avianca’s Manage your booking option with the booking code and last name. If it still won’t open, Avianca’s U.S. contact center is +1-877-240-6770, and you can also submit a support request through its Help Center. For additional assistance, call +1-877-240-6770.

To find your Avianca booking online, go to Manage Your Booking and enter your 6-character booking code and last name exactly as shown on your confirmation. Avianca says the booking code is normally in your purchase-confirmation email or the PDF provided if you booked through another channel. If you cannot locate the code, check your email or contact Avianca support. For additional assistance, call +1-877-240-6770.

If your Avianca reservation isn’t appearing in your account, try accessing Manage Your Booking with the 6-character booking code and the last name exactly as shown on your confirmation; Avianca says the booking code can be found in your confirmation email or purchase documents. If it still doesn’t appear, contact Avianca through its official support channels and have your booking code and confirmation email ready. For additional assistance, call +1-877-240-6770.

You can change an existing Avianca booking before departure through Manage Your Booking using your booking code and last name; select “Change your flight,” choose the new date, time, or destination, and confirm the change. Depending on your fare, a change fee and/or fare difference may apply, while Flex and Business Flex fares allow changes without a change fee before departure. If you booked through a travel agency, contact the agency to make the change. For additional assistance, call +1-877-240-6770.

To manage your Avianca itinerary, go to Manage Your Booking on Avianca’s website and enter your booking code and last name; you can review your trip, change eligible flights, select seats, and add services. Avianca says flight date or time changes can be made before departure, although fees or fare differences may apply depending on your fare. For additional assistance, call Avianca’s U.S. contact center at +1-877-240-6770. For additional assistance, call +1-877-240-6770.

If you can’t open your Avianca reservation online, make sure you’re entering the correct booking code and last name; Avianca says the booking code is an alphanumeric code, usually found in your confirmation email or PDF. If it still won’t open, you can contact Avianca through its official U.S. contact center at +1-877-240-6770, use its Help Center, or submit a support request with your booking code and travel details. For additional assistance, call +1-877-240-6770.

If you need to locate your Avianca confirmation, check the purchase-confirmation email or the confirmation page from when you booked; Avianca’s booking code is an alphanumeric code, such as ABC123, and is normally shown at the top of the confirmation email. If you booked through another channel, Avianca says the reservation code should be in the PDF attached to your confirmation email. If you still cannot find it, Avianca’s U.S. contact center is +1-877-240-6770.

If something needs to be changed on your Avianca booking, you can use Manage Your Booking with your booking code and last name to modify the flight, and Avianca says changes can generally be made before departure, although fees or fare differences may apply depending on your fare. If you cannot make the change online, Avianca provides contact-center and Help Center support. For additional assistance, call +1-877-240-6770.

If you want an Avianca representative to help with your reservation, Avianca’s official U.S. contact center is +1-877-240-6770; you can also manage your booking online using your booking code and last name. For additional assistance, call +1-877-240-6770.

If you’re having trouble managing your Avianca trip online, use Manage your booking with your alphanumeric booking code and last name; Avianca says you can modify flights, add baggage, and select seats there. If the online tool isn’t working, Avianca’s official U.S. contact center is +1-877-240-6770, or you can use its Help Center and virtual assistant.

Yes. Avianca says you can change your flight through Manage your booking by selecting “Change your flight” and choosing a new date, time, or destination; fees or fare differences may apply depending on your fare. If your flight was delayed, canceled, or otherwise disrupted by Avianca, the airline says it may offer alternative flights at no additional cost, and you can use the rebooking option in your notification or Manage your booking. For additional assistance, call Avianca’s official U.S. contact center at +1-877-240-6770.

If your current Avianca flight no longer works, you can change the date, time, or destination before departure through Avianca’s Manage Your Booking; change fees and any fare difference depend on your fare. If Avianca changed or disrupted your itinerary, it may offer alternative flights at no additional cost, and you can select another option through Manage Your Booking or the link in the notification. For additional assistance, call +1-877-240-6770.

Yes. If Avianca cancels your flight or makes a qualifying schedule change, it says it will offer alternative flights at no additional cost; you can review the proposed option or use Manage Your Booking to select another available flight. If you cannot make the change online, Avianca advises contacting its Contact Center. For additional assistance, call +1-877-240-6770.

You can reschedule your Avianca itinerary before departure through Manage Your Booking by entering your booking code and last name, then selecting “Change your flight” to choose a new date, time, or destination; fees or fare differences may apply depending on your fare. If you have trouble making the change online, Avianca advises contacting its Contact Center. For additional assistance, call +1-877-240-6770.

If your plans changed and you want Avianca to rebook your ticket, you can use Manage Your Booking with your booking code and last name to select a new date, time, or destination; any applicable change fees or fare differences depend on your fare conditions. If you cannot make the change online, Avianca advises contacting its Contact Center, and agency bookings should generally be handled through the agency. For additional assistance, call +1-877-240-6770.

Yes. An Avianca agent can help you choose a new flight, particularly if your flight was delayed, canceled, or otherwise disrupted; Avianca says affected passengers may be offered alternative flights at no additional cost, and its Contact Center can assist if you cannot change the itinerary through Manage Your Booking. Have your booking code ready when contacting Avianca. For additional assistance, call +1-877-240-6770.

Avianca generally lets you rebook before departure through Manage Your Booking, where you can choose a new date, time, or destination; change fees and any fare difference depend on your fare type. If Avianca canceled or significantly changed your flight, it may offer alternative flights at no additional cost, and you can use the rebooking option provided in your notification or contact Avianca if the online option does not work. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight before departure through Manage Your Booking → Change your flight, where you can select a new date, time, or destination; depending on your fare, a change fee, fare difference, and taxes may apply. If Avianca changed or canceled your flight, it may offer alternative flights at no additional cost, subject to its applicable rebooking rules. For additional assistance, call +1-877-240-6770.

You can move your Avianca reservation to another flight before departure through Manage your booking → Change your flight, where you can select a new date, time, or destination; fees or fare differences may apply depending on your fare. If Avianca changed or canceled your flight, it says alternative options may be available at no additional cost; if the online change fails, contact Avianca’s Contact Center. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change your flight before departure through Manage Your Booking using your reservation code and last name; depending on your fare, a change fee and/or fare difference may apply. If you booked through a travel agency, contact the agency for changes, and if you have trouble changing the itinerary online, Avianca recommends contacting its Contact Center. For additional assistance, call +1-877-240-6770.

If your Avianca travel plans have changed, you can update your reservation before departure through Manage Your Booking by selecting “Change your flight” and choosing a new date, time, or destination; fees or fare differences may apply depending on your fare. If you booked through a travel agency, contact the agency to make the change. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows eligible bookings to be changed before departure through Manage Your Booking; you can select a new date, time, or destination, with any applicable fare difference or change fee depending on your fare. You’ll need your booking code and last name, and if you booked through a travel agency, you may need to contact the agency for the change. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows eligible reservations to be adjusted before departure through Manage Your Booking; you can change the date, time, or destination, although change fees, fare differences, and taxes may apply depending on your fare. Flex and Business Flex fares allow changes before departure without a change fee, though fare differences and taxes may still apply. If you booked through a travel agency, you may need to contact the agency to make the change. For additional assistance, call +1-877-240-6770.

If your original Avianca booking needs to be modified, you can use Manage Your Booking to change the date, time, or destination before departure; any change fee or fare difference depends on your fare conditions. If you booked through a travel agency, Avianca says you should contact the agency to request the change. For additional assistance, call +1-877-240-6770.

If you need to discuss a reservation change with Avianca, you can use Manage Your Booking with your booking code and last name to review or modify your itinerary; Avianca says changes can generally be made before departure, subject to your fare conditions and any applicable fees or fare difference. If you need an agent, Avianca’s official U.S. contact center number is +1-877-240-6770.

Yes. An Avianca representative can help make changes to your booking, provided you have the required booking information; changes may involve a fee or fare difference depending on your fare conditions. If you booked through a travel agency, Avianca says you generally need to contact the agency for the change. You can also manage eligible changes online using your booking code and last name. For additional assistance, call +1-877-240-6770.

You can change your seat on an Avianca flight through Manage Your Booking using your booking code and last name; Avianca allows seat selection before travel, during online check-in, or through its contact center, and a fee may apply if your fare does not include free seat selection. For additional assistance, call +1-877-240-6770.

You can choose your seat on an Avianca flight through Manage Your Booking using your booking code and last name, or select a seat during online check-in. Depending on your fare, seat selection may be included or available for an additional fee; Avianca offers Economy, Plus, Premium, Business, and eligible emergency-exit seats. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to change or select your seat through Manage Your Booking or during online check-in, although some fares require you to purchase seat selection separately. If the seat-change option is unavailable online, you can contact Avianca or request a different seat at the airport; have your booking code ready. For additional assistance, call +1-877-240-6770.

If you prefer a window seat on your Avianca booking, you can select or purchase one through Avianca’s Manage Your Booking page using your booking code and last name; Avianca allows passengers to choose window, aisle, or middle seats, although seat selection may cost extra depending on the fare. For additional assistance, call +1-877-240-6770.

For an aisle seat on Avianca, you can select your seat in advance through Manage Your Booking or during online check-in; Avianca specifically allows passengers to choose an aisle seat, although a seat-selection fee may apply depending on your fare. For additional assistance, call +1-877-240-6770.

If your Avianca seat assignment isn’t what you wanted, you can select or purchase another available seat through Manage Your Booking or during online check-in; availability and any seat fee depend on your fare and the seat type. If you booked through a travel agency, you may need to contact the agency for assistance. For additional assistance, call +1-877-240-6770.

To find available seats on your United flight, open My Trips and select your reservation; United’s website provides trip-management options, including seat selection where available. Seat availability can change frequently, so the seat map shown for your specific flight is the best indication of currently selectable seats. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows you to select or change your seat through Manage Your Booking, during online check-in, at an Avianca sales office, through its Contact Center, or at the airport; seat selection may involve an additional fee depending on your fare. If you want help choosing a better seat, have your Avianca booking code ready and tell the agent whether you prefer a window, aisle, extra space, or a front-row seat. For additional assistance, call +1-877-240-6770.

Yes, Avianca may charge extra for seat selection. If your fare does not include free seat selection, you can purchase a seat as an additional service through Avianca’s website, Manage Your Booking, or during online check-in. The exact cost depends on the seat and itinerary, so Avianca’s current seat-fee page is the best place to check the applicable price. For additional assistance, call +1-877-240-6770.

If you’re having trouble selecting a seat on your Avianca reservation, use Manage Your Booking with your booking code and last name; Avianca allows seat selection there or during online check-in, although some fares may require you to purchase a seat separately. If the seat option is unavailable, you can contact Avianca’s U.S. Contact Center at +1-877-240-6770 or ask for assistance through its support channels.

Yes. Avianca offers Business Class upgrades through Manage Your Booking when available, with eligibility and pricing depending on your fare, route, timing, and available Business Class seats. Upgrades can generally be purchased online from 7 days to 48 hours before departure, or at the airport subject to availability; if you booked through a travel agency, you may need to contact the agency for booking changes. For additional assistance, call +1-877-240-6770.

Yes. Avianca allows Business Class upgrades before departure, subject to availability. You may be able to purchase an upgrade through Manage Your Booking from 7 days to 48 hours before departure, through web check-in from 48 to 3 hours before departure, or at the airport; eligible LifeMiles members can also use miles for upgrades, subject to the applicable rules. For additional assistance, call +1-877-240-6770.

Yes. Avianca offers several ways to upgrade to Business Class, depending on availability and your ticket: you may be able to purchase an upgrade through Manage Your Booking or during check-in, use LifeMiles, or request an airport upgrade. Upgrade availability and price depend on the flight, fare, route, and remaining Business Class seats. For additional assistance, call +1-877-240-6770.

Yes. United lets you check available cabin options when searching flights, including Economy/Premium Economy and Business/First, and eligible MileagePlus members can also request certain upgrades using PlusPoints or miles when upgrade space is available. Check My Trips for upgrade options on your existing reservation, or contact United if you want an agent to review available cabins. For additional assistance, call +1-877-240-6770.

You can request an Avianca Business Class cabin upgrade through Manage Your Booking if your flight is eligible and upgrade space is available; paid upgrades can generally be requested from 7 days to 48 hours before departure, while Web Check-in may offer them from 48 to 3 hours before departure. You can also use LifeMiles for eligible upgrades, or request an upgrade at the airport subject to availability. For additional assistance, call +1-877-240-6770.

Avianca offers several upgrade options to Business Class, depending on availability: you can purchase an upgrade through Manage Your Booking, during web check-in, or at the airport; eligible LifeMiles members can also use upgrade benefits or redeem miles for an upgrade. Upgrade availability, pricing, and eligibility vary by flight, fare, and timing. For additional assistance, call +1-877-240-6770.

You can use your Avianca Credit to book a new Avianca flight directly on Avianca.com. Select your destination and flight, make sure the credit holder is one of the passengers and the name matches the voucher, then choose “I want to pay with Avianca Credits” and enter the 16-digit credit number and PIN; you can use up to two credits per transaction and pay any remaining balance with another payment method. For additional assistance, call +1-877-240-6770.

To apply an Avianca Credit to a booking, go to Avianca.com and select the option to “Pay with Avianca Credits” before searching for your flight. Choose your flight, enter the passenger information—the credit holder must be one of the passengers—then select “I want to pay with Avianca Credits” at checkout and enter your 16-digit credit number and PIN. You can use up to two Avianca Credits in one transaction and pay any remaining balance with another payment method. For additional assistance, call +1-877-240-6770.

Yes. To redeem an Avianca Credit, go to Avianca.com, select “Pay with Avianca Credits” before searching, choose your flight, and at payment enter your 16-digit credit number and PIN. The credit holder must be one of the passengers on the reservation, and you can use up to two Avianca Credits in one transaction; any remaining balance can be used later while valid. For additional assistance, call +1-877-240-6770.

Yes. Avianca Credits are vouchers with a balance that can be used toward Avianca tickets and additional services; your 16-digit Avianca Credits number and PIN are provided by email when the credit is issued. Avianca says the credit can be used until its stated expiration date, and any remaining balance can be used for future purchases. If you have your 16-digit number and PIN, you can check/use the credit through Avianca’s payment process; for help, Avianca’s official U.S. contact center is +1-877-240-6770.

Avianca Credits issued from a refund are generally valid until December 31 of the year following the year they were issued—for example, credits issued in 2025 expire on December 31, 2026. Avianca sends the specific expiration date with your 16-digit credit number and PIN, so check that email for the exact date. For additional assistance, call +1-877-240-6770.

If your Avianca Credit is not working during booking, first verify that you entered the correct 16-digit credit number and PIN, that the credit has not expired, and that the credit holder is included as a passenger on the reservation with the exact same name shown on the voucher. Avianca Credits can be used only on avianca.com, you can apply up to two credits per transaction, and any remaining balance can be paid with another payment method. If the PIN was entered incorrectly multiple times, it may be blocked and require recovery. If the credit still does not apply, contact Avianca through its official support channels or submit a request through the Help Center. For additional assistance, call +1-877-240-6770.

If your Avianca Credit is not working during booking, first verify that you entered the correct 16-digit credit number and PIN, that the credit has not expired, and that the credit holder is included as a passenger on the reservation with the exact same name shown on the voucher. Avianca Credits can be used only on avianca.com, you can apply up to two credits per transaction, and any remaining balance can be paid with another payment method. If the PIN was entered incorrectly multiple times, it may be blocked and require recovery. If the credit still does not apply, contact Avianca through its official support channels or submit a request through the Help Center. For additional assistance, call +1-877-240-6770.

You can use an Avianca Credit to pay fully or partially for Avianca tickets and additional services. At checkout, select “I want to pay with Avianca Credits” and enter your 16-digit voucher number and PIN; the credit holder must be one of the passengers on the reservation, and you can combine the credit with another payment method if needed. For additional assistance, call +1-877-240-6770.

Yes. If you mean an Avianca Credit, you can use it to pay fully or partially for a new Avianca booking on avianca.com, and you can combine it with another payment method if the new fare costs more. The credit holder must be one of the passengers on the new reservation, and Avianca allows up to two Avianca Credits per transaction. For additional assistance, call +1-877-240-6770.

Yes. If you mean an Avianca Credit, Avianca says these vouchers are generally valid for one year from the date of issue, although the exact expiration date is provided in the email containing your 16-digit credit number and PIN. Check that email for the expiration date; if you share the issue date shown on your voucher, I can help determine whether it should still be valid. For official assistance, Avianca lists its U.S. contact center as +1-877-240-6770.

If you’re having trouble checking in for your Avianca flight, make sure you’re entering your last name and booking code exactly as shown in your confirmation email. Online check-in opens 48 hours before departure, or 24 hours for flights to/from the U.S., Puerto Rico, and Canada; if there has been an operational change, a special-service request, or another airline operates the first segment, online check-in may not be available. If you receive an error, Avianca recommends taking a screenshot and showing it at the airport counter, where you can continue the check-in process. For additional assistance, call +1-877-240-6770.

You can complete Avianca check-in online before going to the airport by opening the official Avianca Check-In page, entering your booking code and last name exactly as shown on your reservation, and following the prompts to obtain your boarding pass. Avianca Online Check-In Online check-in opens 48 hours before departure, or 24 hours for flights to or from the U.S., Puerto Rico, and Canada; if you receive an error, you can complete check-in at the airport counter. For additional assistance, call +1-877-240-6770.

For an Avianca flight, online check-in opens 48 hours before departure, or 24 hours before if you’re traveling to or from the United States, Puerto Rico, or Canada. Check-in closes 60 minutes before international flights and 45 minutes before domestic flights; Avianca recommends arriving at the airport 3 hours early for international flights and 2 hours early for domestic flights. For additional assistance, call +1-877-240-6770.

If Avianca online check-in isn’t working, first confirm that you’re entering your booking code and last name exactly as shown on your reservation and that check-in is open—generally 24 hours before flights to/from the U.S., Puerto Rico, or Canada, and 48 hours for other destinations. If you receive an error, Avianca recommends taking a screenshot and showing it at the airport counter, where you can complete check-in; arrive about 3 hours before an international flight or 2 hours before a domestic flight. For additional assistance, call +1-877-240-6770.

If you can’t complete Avianca online check-in, first confirm that you’re entering your booking code and last name exactly as shown on your reservation. Online check-in opens 24 hours before departure for flights to/from the U.S. or Canada and 48 hours before most other flights; it may also be unavailable because of an operational change, special-service request, another airline operating the first flight, or a pending itinerary change. If you receive an error, Avianca recommends taking a screenshot and completing check-in at the airport counter; arrive 3 hours before an international flight or 2 hours before a domestic flight. For additional assistance, call +1-877-240-6770.

Yes. United online check-in opens 24 hours before your scheduled departure; go to the United check-in page and enter your confirmation/eTicket number and last name, or sign in to MileagePlus. If you have trouble checking in online, United advises contacting the airline or your travel agency if the booking was made through one. For additional assistance, call +1-877-240-6770.

Avianca online check-in opens 48 hours before departure for most flights, but it opens 24 hours before departure for flights to or from the United States, Puerto Rico, or Canada. Online check-in closes 60 minutes before international flights and 45 minutes before domestic flights. For additional assistance, call +1-877-240-6770.

If you’re unable to check in on Avianca’s website, first confirm that online check-in is open—48 hours before departure, or 24 hours for flights to/from the U.S., Puerto Rico, or Canada—and enter your booking code and last name exactly as shown on your confirmation. If the website still shows an error, Avianca recommends taking a screenshot and completing check-in at the airport counter; arrive about 3 hours before an international flight or 2 hours before a domestic flight. For additional assistance, call +1-877-240-6770.

If you can’t find your Avianca boarding pass, go to Avianca’s online check-in and enter your booking code and last name; Avianca says online check-in provides access to your boarding pass, and the airline’s app can also display it. If online check-in is unavailable or you receive an error, you can get a boarding pass at an airport check-in kiosk or counter; check-in opens 48 hours before departure, or 24 hours for flights to/from the U.S., Puerto Rico, and Canada. For additional assistance, call +1-877-240-6770.

You can access your Avianca boarding pass after completing online check-in through the Avianca website or Avianca app; Avianca says the boarding pass can be downloaded to your phone or computer. Online check-in generally opens 48 hours before departure, or 24 hours for flights to/from the U.S., Puerto Rico, and Canada. If you cannot access it online, you can also print your boarding pass at an airport kiosk or get help from an Avianca agent. For additional assistance, call +1-877-240-6770.

If your Avianca boarding pass is not appearing after check-in, Avianca recommends checking in again with your booking code and last name, then selecting “See boarding passes” to access it. If it still does not appear, you can get a boarding pass at an Avianca airport kiosk or counter; if you receive an error during online check-in, Avianca advises showing the error at the airport counter. For additional assistance, call +1-877-240-6770.

You can get a copy of your Avianca boarding pass by completing online check-in on Avianca’s website; once check-in is complete, you can download the boarding pass to your phone or computer. Online check-in generally opens 48 hours before departure, or 24 hours for flights to/from the U.S., Puerto Rico, and Canada. You can also use the Avianca app to access your boarding pass. For additional assistance, call +1-877-240-6770.

Yes. If you need your Avianca boarding pass again, you can check in online again and download your boarding pass using your booking code and last name. Avianca also provides the boarding pass through its app, and if you cannot retrieve it online, you can have it printed at an airport kiosk or get assistance at the check-in counter. For additional assistance, call +1-877-240-6770.

If you’re having trouble downloading your Avianca boarding pass, go to Avianca’s online check-in page and enter your booking code and last name; after completing check-in, select “See boarding passes” to access the pass. Avianca says online check-in opens 48 hours before departure, or 24 hours for flights to or from the U.S., Puerto Rico, or Canada. If the pass still does not appear, you can check in again or print it at an airport kiosk or counter. For additional assistance, call +1-877-240-6770.

If you completed United check-in but do not have your boarding pass, try checking in again on United’s Check-in page using your confirmation/eTicket number and last name, or sign in to MileagePlus; United allows check-in starting 24 hours before departure. You can also open My Trips to access your reservation and try to retrieve the boarding pass. If it still does not appear, contact United or ask an airport agent for assistance; for additional assistance, call +1-877-240-6770.

If you’re arranging an Avianca group trip, Avianca’s group-booking program is designed for 10 or more passengers traveling with the same purpose, origin, destination, and dates. You submit the group details online, receive a quote by email within about 48 hours, and then have the specified payment period to confirm the booking. You can start with Avianca’s official Group Travel page. For additional assistance, call +1-877-240-6770.

If you’re booking 10 or more passengers traveling with the same origin, destination, and dates, Avianca treats this as a group booking and requires a group-travel request; Avianca says you’ll receive a quote by email within 48 hours. For fewer than 10 passengers, you can generally make a regular reservation and select the same flight for everyone, subject to seat availability. For assistance, call +1-877-240-6770.

Yes. Avianca offers dedicated group bookings for 10 or more passengers traveling with the same purpose, including domestic and international trips. You can submit your group’s travel details through Avianca’s group-booking form and receive a quotation by email, generally within 48 hours; group bookings include dedicated support during the process. For additional assistance, call +1-877-240-6770.

Avianca group reservations are available for 10 or more passengers traveling for the same purpose. You submit the group-travel form with your trip details, and Avianca says it will email a quotation within 48 hours; the quote is valid for 72 hours, and after accepting the terms you generally have 24 hours to make full payment. Group bookings are quoted under Avianca’s Classic fare conditions and do not earn LifeMiles. You can submit the official Avianca Group Travel request. For additional assistance, call +1-877-240-6770.

For an Avianca group booking, the group must generally have at least 10 passengers traveling with the same origin, destination, and dates. You can submit Avianca’s group-booking request form with your trip and passenger details; Avianca says the quote is normally emailed within 48 hours, and after accepting it you have 24 hours to pay. For additional assistance, call +1-877-240-6770.

Yes. When booking Avianca with children, make sure each minor is included on the same reservation as an accompanying adult; Avianca states that passengers 14 or younger must travel with a parent or responsible adult over 18, and the airline does not currently offer an unaccompanied-minor service. You can select seats during booking or later through Manage Your Booking, which can help keep your family together. If you tell me your departure city, destination, travel dates, number of adults, and children’s ages, I can help you plan the Avianca booking. For additional assistance, call +1-877-240-6770.

Yes. You can book an Avianca reservation for your family directly through Avianca’s website, which allows you to search and purchase flights; if your family includes children or infants, Avianca requires each minor to have a ticket associated with an adult in the same reservation. If you have 10 or more passengers, Avianca treats this as a group booking and provides a separate group-booking process. For additional assistance, call +1-877-240-6770.

When booking a child with Avianca, first determine the child’s age on the travel date: children ages 2–11 require their own seat and ticket, while infants under 2 generally travel on an accompanying adult’s lap and still require a ticket; if an infant needs a seat, a child ticket and an approved aircraft car seat are required. Avianca requires passengers 14 or younger to travel with a parent or responsible adult over 18, as Avianca does not provide an unaccompanied-minor service. For international trips, check passport, birth-certificate/civil-registry, and any required parental authorization documents before booking. For additional assistance, call +1-877-240-6770.

Yes. Avianca says that if you already have a reservation, you can add a child, infant, or young traveler only through its Contact Center; the child must have a ticket associated with an adult in the same reservation. The fare depends on the child’s age, route, and ticket type, and mileage-redemption reservations have separate restrictions. For additional assistance, call +1-877-240-6770.

If you’re traveling as a family, United has a family-seating policy designed to help parents and children sit together, including complimentary adjacent seating when available. When managing your reservation, review the seat map and select available seats together; if you were separated after a flight change or rebooking, contact United and ask an agent to reseat your family together. For additional assistance, call +1-877-240-6770.

Avianca currently requires passengers 14 or younger to travel with a parent or responsible adult over 18 and does not offer an unaccompanied-minor service; passengers traveling alone must be at least 15 years old. For international travel, minors also need a valid passport and may need an authenticated parental/guardian authorization or exit permit, depending on the countries involved. If you tell me your child’s age, departure country, destination, and whether the flight is nonstop or has connections, I can explain the specific requirements. For additional assistance, call +1-877-240-6770.

Yes, but Avianca does not allow children aged 14 or younger to fly alone; they must travel with a parent or responsible adult who is at least 18. Avianca also does not offer an unaccompanied-minor service. Passengers can travel alone starting at age 15, subject to the required travel documents and any applicable immigration requirements. For additional assistance, call +1-877-240-6770.

Avianca does not currently offer an unaccompanied-minor service. Passengers 14 or younger must travel with a parent or a responsible adult aged 18+, while passengers can generally travel alone starting at age 15. For international travel, minors also need a valid passport and may need an authenticated parental/guardian travel authorization or exit permit, depending on the countries involved. For additional assistance, call +1-877-240-6770.

Yes, Avianca allows eligible dogs and cats to travel in the cabin or hold, subject to route, aircraft, space, weight, and documentation requirements. Cabin pets must weigh no more than 10 kg (22 lb) including the carrier, use a soft carrier up to 22 × 14 × 10 inches, and remain inside under the seat; the pet service should be requested at least 48 hours before departure. You’ll generally need your pet’s vaccination record, a veterinarian-issued health certificate, and Avianca’s pet-transport form, with additional requirements for some destinations such as the United States. For assistance, call +1-877-240-6770.

Yes. Avianca allows dogs as pets, generally 4 months or older. A dog can travel in the cabin if the dog plus carrier weighs no more than 22 lb (10 kg) and the soft carrier fits under the seat; larger dogs may be eligible for transport in the hold up to 154 lb (70 kg) including the kennel, subject to route, aircraft, breed, weather, and space restrictions. Pet transport must generally be requested at least 48 hours before departure, and you’ll need required vaccination and health documentation. For assistance, call +1-877-240-6770.

Avianca allows dogs and cats over 4 months old to travel, either in the cabin or, on eligible routes, in the aircraft hold; cabin pets must weigh no more than 10 kg (22 lb) including the carrier, while hold transport allows up to 70 kg (154 lb) including the kennel. Cabin pets need a soft carrier that fits under the seat, while hold pets require a rigid kennel, and the pet service should generally be requested at least 48 hours before departure and is subject to space and route restrictions. You’ll also need documents such as vaccination records, a veterinary health certificate, and Avianca’s pet-transport form; requirements can vary by destination. For additional assistance, call +1-877-240-6770.

You can add a pet to an Avianca reservation through Manage Your Booking, a travel agency, or Avianca’s Contact Center, subject to space availability; Avianca requires the pet service to be requested at least 48 hours before departure. Dogs and cats traveling in the cabin must generally weigh no more than 10 kg (22 lb) including the carrier, while pets traveling in the hold can weigh up to 70 kg including the container. You may also need vaccination and health documentation depending on your route. For additional assistance, call +1-877-240-6770.

For an Avianca flight, you’ll generally need a copy of your pet’s vaccination card, a veterinarian-issued health certificate showing the veterinarian’s professional registration number, and Avianca’s completed and printed pet-transport form; the exact validity and additional documents depend on your origin and destination. If you’re traveling with a dog to the United States, additional CDC documentation applies, including an ISO-compatible microchip and the CDC Dog Import Form. For additional assistance, call +1-877-240-6770.

For your upcoming Avianca flight, you can request wheelchair or mobility assistance through Manage Your Booking using your reservation code and last name, then select Accessibility and Assistance/Special Services. Avianca recommends requesting wheelchair assistance at least 24 hours before departure; if you are traveling to or from Europe, request it at least 48 hours in advance. If you’re bringing your own wheelchair or mobility device, provide its type, dimensions, weight, and battery information when required. For additional assistance, call +1-877-240-6770.

You can request wheelchair service from Avianca through Manage Your Booking using your reservation code and last name, then select Accessibility and assistance and choose the wheelchair option. Avianca recommends requesting the service at least 24 hours before departure; for flights to or from Europe, request it at least 48 hours in advance. You can also contact Avianca’s Contact Center if you need help arranging the service. For additional assistance, call +1-877-240-6770.

If you’re traveling with a wheelchair, request wheelchair assistance when booking or as early as possible and let United know what type of assistance or mobility device you need; you should also provide the wheelchair’s dimensions, weight, and battery information when applicable. At the airport, ask for assistance at check-in and again at the gate, and confirm arrangements for boarding, connections, and retrieving your wheelchair. United provides accessibility assistance and recommends using its customer-care channels for trip-specific help. For additional assistance, call +1-877-240-6770.

Yes. Avianca can arrange airport assistance for passengers with limited mobility, including wheelchair service and help moving through the airport; you can request it when booking or afterward through Manage Your Booking → Accessibility and Assistance, or through Avianca’s Contact Center. Avianca recommends requesting assistance at least 24 hours before departure (48 hours for flights to or from Europe) and arriving at least 4 hours before international flights or 3 hours before domestic flights. For additional assistance, call +1-877-240-6770.

You can add special assistance to an Avianca reservation through Manage Your Booking using your reservation code and last name, then select Accessibility and assistance or Special Services; Avianca recommends requesting assistance at least 24 hours before departure, while some services or Europe itineraries may require 48 hours’ notice. You can also contact Avianca’s Contact Center if the option is unavailable online. For additional assistance, call +1-877-240-6770.

An eligible Avianca flight can earn LifeMiles when you are a LifeMiles member and provide your LifeMiles number when booking or checking in. The number of miles depends on the eligible fare and applicable earning rules; if you forget to add your number, Avianca says you can request retroactive credit for an eligible flight for up to 12 months after travel. For additional assistance, call +1-877-240-6770.

You can add your LifeMiles number to an Avianca booking through Avianca’s booking-management options; Avianca specifically provides an “Add your LifeMiles number” service for existing reservations. If you cannot add it online, Avianca’s support form lets you provide your LifeMiles number and booking code for assistance. For additional assistance, call +1-877-240-6770.

If your Avianca miles have not appeared, Avianca says that for an Avianca-operated flight you can request retroactive mileage credit after 4 days, and the request can be made up to 12 months after the flight, subject to the applicable terms. You can submit a missing-miles request through the LifeMiles support form; have your LifeMiles number, booking code, flight date, flight number, and route available. For additional assistance, call +1-877-240-6770.

If you flew on Avianca or an eligible partner airline and your LifeMiles have not posted, LifeMiles allows you to request retroactive mileage credit; for Avianca flights, requests can generally be made up to 12 months after the trip, while partner-flight claims can be made after the applicable waiting period. Have your LifeMiles number, booking code, ticket number, airline, flight number, route, and flight date ready when submitting the missing-miles request. You can also contact LifeMiles through its official U.S. contact center at +1-877-240-6770.

Yes. LifeMiles can be used to book Avianca award flights; Avianca’s LifeMiles program specifically allows members to redeem miles for flights on Avianca, and you can search available award destinations and mileage requirements through the LifeMiles flight-booking page. You can also use LifeMiles for eligible partner-airline awards, subject to availability and the program’s applicable terms.

If your Avianca booking payment failed, common causes include a card not being enabled for international purchases, bank authorization/3-D Secure verification problems, or the transaction being declined by the card issuer. Avianca accepts major credit and debit cards, and recommends checking with your bank if the card is enabled for international purchases; if money was debited but you did not receive a ticket, Avianca has an Online Purchase Support form to help complete or resolve the booking. For additional assistance, call +1-877-240-6770.

If your Avianca ticket payment was declined, first check with your card issuer that the card is enabled for international purchases and that the transaction was authorized; Avianca accepts major credit and debit cards, and its online payment system may require additional 3D Secure verification. You can also retry with another accepted payment method or submit Avianca’s Online Purchase Support request if you cannot complete the booking. For additional assistance, call +1-877-240-6770.

If your card was charged but you did not receive an Avianca confirmation or ticket, do not make another payment yet. Avianca specifically says that if money was debited but the ticket was not received by email, you should submit an Online Purchase Support request so they can review and complete the purchase. You can also contact Avianca through its official support channels; have the transaction amount, payment details, passenger name, and any booking code or confirmation email available. For additional assistance, call +1-877-240-6770.

If you were charged twice for the same Avianca booking, Avianca specifically lists double charges as an online-purchase issue and says you can submit an Online Purchase Support request for two charges of the same amount. If both charges resulted in duplicate tickets, Avianca also lists duplicate tickets as a reason for requesting a refund. Have your booking code, ticket number, payment date, and both transaction details ready when contacting Avianca. For additional assistance, call +1-877-240-6770.

If Avianca’s website is rejecting your payment, first make sure your card is enabled for international purchases if it was issued outside Colombia, and confirm that the card supports one of Avianca’s accepted networks such as Visa, Mastercard, Diners Club, or American Express. Also complete any 3-D Secure verification from your bank if prompted, since Avianca uses this security step for online purchases. If the payment still fails, try another supported payment method or use Avianca’s Online Purchase Support form; you can also contact Avianca through its official Contact Center. For additional assistance, call +1-877-240-6770.

If your money was debited but you never received your Avianca ticket, Avianca specifically says to use its Online Purchase Support form for this situation; have your payment/transaction details and passenger information ready so they can investigate and finalize the purchase or address the charge. You can also contact Avianca through its official support channels if you cannot resolve it online. For additional assistance, call +1-877-240-6770.

If your Avianca transaction is showing as pending, the payment may still be undergoing authorization rather than being fully completed. Avianca notes that some transactions can temporarily appear as pending, and the card issuer controls when a temporary hold is released; for certain unsuccessful transactions, Avianca says the hold may be released within 5–10 business days. If your money was debited but you did not receive a ticket, Avianca directs customers to its Online Purchase Support form; you can also contact Avianca through its official support channels. For additional assistance, call +1-877-240-6770.

If your payment was completed but you have not received your Avianca ticket, first check your email—including spam/junk—for the purchase confirmation and booking code; Avianca says the booking code is shown on the confirmation page and purchase email. If your money was debited but the ticket still has not arrived, Avianca specifically provides Online Purchase Support for this situation, or you can contact Avianca through its official support channels. For additional assistance, call +1-877-240-6770.

If your Avianca ticket details don’t look correct, compare the booking confirmation with your passport or travel document and verify the reservation using your booking code and last name in Avianca’s Manage Your Booking tool. If the problem is a passenger-name error, Avianca says a correction can generally be requested once before travel, up to 72 hours before departure; if you booked through a travel agency, contact the agency directly. For additional assistance, call +1-877-240-6770.

For an Avianca reservation, the ticket number (TKT) is different from the booking code. Check the electronic ticket or PDF confirmation sent to your email; Avianca also provides the ticket number on documents associated with your purchase. If you cannot find it, you can use your 6-character booking code to identify the reservation, which is normally shown on the purchase confirmation or in the confirmation email. For additional assistance, call +1-877-240-6770.

If your Avianca booking is confirmed but you cannot find the ticket, first locate your booking code in the purchase-confirmation email or PDF—Avianca says this alphanumeric code identifies your reservation and associated tickets. Then use Manage Your Booking with the booking code and last name to view your itinerary and ticket details. If your payment was charged but you never received the ticket by email, Avianca specifically provides an online purchase support process for this situation. For additional assistance, call +1-877-240-6770.

If you paid for an Avianca ticket but haven’t received it by email, first check your spam/junk folder and verify that the email address used for the booking is correct. Avianca specifically says that if your payment was charged but the ticket still hasn’t arrived, you can submit an Online Purchase Support request; if you have a booking code, you can also use it to manage your reservation. For additional assistance, Avianca lists its official U.S. contact center at +1-877-240-6770.

Yes. Avianca’s booking confirmation contains your booking code, which is needed to manage the reservation, and if you purchased directly from Avianca, the confirmation is sent to the email address used for the booking; if you purchased through another channel, Avianca says the reservation code is provided in an email with a PDF attachment. If you did not receive the confirmation, you can contact Avianca through its official support channels and provide your name, booking details, and email address so they can help you retrieve the reservation information. For additional assistance, call +1-877-240-6770.

An Avianca Avianca Credit/voucher is generally not automatically convertible to cash; however, Avianca says you can request a cash refund for an Avianca Credit only when the credit was issued because Avianca’s attempted refund to your original payment method was rejected by your bank. If your voucher was issued for another reason, its specific terms generally apply, so check the voucher conditions before requesting a refund. For additional assistance, call +1-877-240-6770.

To file a complaint with Avianca, use its official online complaint/request form and select “Complaints,” then provide your booking code, flight date, contact information, details of what happened, and supporting documents if available. Avianca says complaints can be submitted through its online forms, and its Help Center also provides a complaint option. You can use the official Avianca complaint form or contact Avianca through its official support channels. For additional assistance, call +1-877-240-6770.

To submit an Avianca customer service complaint, use Avianca’s official online complaint/request form through its Help Center; select the complaint option and provide your email, booking code if applicable, flight details, and a clear description of what happened. Avianca also lists its official Contact Center and virtual assistant as support channels. For additional assistance, call +1-877-240-6770.

You can report a problem with an Avianca flight through Avianca’s official Help Center, which provides an online “Submit a complaint” form for issues involving your flight or service. You can include your booking code, flight date/number, details of what happened, and supporting attachments. You can also contact Avianca’s U.S. contact center at +1-877-240-6770.

If your Avianca complaint remains unresolved, first submit or follow up through Avianca’s official complaint form and keep your case/reference number and all supporting documents. If Avianca’s response is unsatisfactory, you can escalate the matter to Colombia’s Superintendencia de Transporte, which accepts complaints/PQRSD and provides an online filing and tracking system; its current citizen-service channels include +1-877-240-6770.

To request compensation from Avianca, submit a compensation request online and provide your booking code, flight date and number, passenger details, contact information, and a description of the disruption; Avianca says compensation can apply in certain cases such as airline-caused delays or cancellations, denied boarding, and baggage irregularities, subject to the rules of the country where the flight originated. If you are in the U.S., Avianca lists +1-877-240-6770 as its official U.S. contact-center number. For additional assistance, call +1-877-240-6770.